Effective Action

Practical guidance for local authorities and services to help end rough sleeping and homelessness.

This series is designed to promote and share good practice from across the homelessness sector. It emphasises the importance of homelessness prevention and the localism agenda, and promotes innovations such as No Second Night Out and the lessons learned through Places of Change. New guidance will be published here at regular intervals.

Commissioned by DCLG and developed with the support of members to ensure it is strategically relevant and, most importantly, useful to organisations working to end homelessness.

Supporting People with No Recourse to Public Funds

People with no recourse to public funds (NRPF) are at high risk of homelessness and destitution because they cannot access mainstream housing, welfare benefits and employment. This guidance outlines the steps services can take to develop a support offer for this client group.

Entitlements of EEA Nationals

An introduction to the entitlements available to EEA nationals, to help agencies to make informed decisions about their support offer. Updated with new Housing Benefit changes.

Working with EEA Migrants

An overview of principles and good practice in response to homelessness among EEA migrants.


Tools for carrying out rapid comprehensive assessments and developing an effective offer for supported reconnection.

Adopting the No Second Night Out standard

This guidance supports local authorities and their partners to meet the No Second Night Out standard by developing a service offer for people new to the streets. It includes practice examples and templates.

Trafficking and Forced Labour

Human trafficking is the fastest growing international crime and there is a clear link between trafficking, forced labour and homelessness. It is essential that frontline homelessness services are aware of the risks to their clients and do all the can to spot the signs, report suspicions and protect and support potential victims.

Counts and Estimates - Evaluating the extent of rough sleeping

This toolkit helps local authorities, in partnership with other local agencies, to evaluate the extent of rough sleeping by carrying out either a count or an estimate. This process starts in late August and must be completed by 30 November.

Working with Jobcentre Plus

This guidance, including a recently produced guide to the Flexible Support Fund, provides tips and advice to agencies and their clients on how best to engage with Jobcentre Plus.

Severe Weather Emergency Protocol and extended winter provision

Guidance and examples of good practice to help you develop suitable responses during the winter and periods of severe weather.

Removing barriers to services: a guide to inclusion for homeless people

Our Survey of Needs and Provision (SNAP) 2012 suggested that projects are becoming increasingly difficult to access. This updated guidance looks at why people are excluded from services and offers solutions for providers and commissioners to develop inclusive homelessness services. Take the test: how inclusive are you?

Changes in Commissioning for Housing Related Support - guidance for providers

This guidance, drawn from Homeless Link's research, presents an overview of changing practice within the commissioning of housing-related support around the country. It highlights potential risks, opportunities and suggestions for services in this changing environment and includes examples from around the country.

Changing structures in commissioning for housing-related support

This guidance, drawn from Homeless Link's research into several local authority areas, presents an overview of changing practice within the commissioning of housing-related support around the country.

ETE & Accreditation

There is a strong association between homelessness and a lack of engagement with education, training and employment (ETE). Meaningful occupation and activities can help to rebuild self-esteem, develop skills and build social networks away from the streets. This guidance outlines the pivotal role that homelessness services can play in the provision of and engagement with ETE and meaningful activities.

Task & Targeting Toolkit

Task and targeting multi-agency meetings bring services together to agree action plans targeted to the needs of individuals who are, or who are at risk of, sleeping rough. This toolkit is based on feedback from nine areas. It provides a framework to set up and run effective task and targeting meetings, including case studies and template documents.


This guidance provides an overview of the principles and processes of resettlement from or between homelessness services. It covers strategy, procedure and support and includes a checklist to help services develop an effective approach to move on. There is also a summary version for local authorities.

Supporting Clients into Employment

This guidance contains practical steps that agencies who are supporting their clients into employment can take. The steps are broken down into five chapters which help clients move towards employment.The BIS Skills Support guide for homeless people is published alongside.

Working with refugees

Refugees have the same entitlements as UK nationals, but the process of receiving a positive decision and accessing mainstream housing and benefits can be problematic, with a high risk of homelessness. This guidance will help agencies to anticipate these issues and support clients both before and after receiving refugee status.

Managing Volunteers in Homelessness Services

This guidance is for organisations that plan to recruit or want to improve the way they manage volunteers. It aims to ensure that volunteering is the best possible experience for service users, the volunteer and the organisation.

Providing Advice and Assistance to single homeless people

This template letter should be used by local authorities as a basis for the advice and assistance they give to single homeless people and whether they have made an application or not.

No Second Night Out - the approach for areas with low numbers

Additional guidance specifically addressing the needs of areas with low numbers of rough sleepers to adopt the No Second Night Out standard.