Conference booking terms and conditions

Please read our conference terms and conditions.

CONFERENCE INFORMATION

Please contact our events team if you need more information about the event, fees or availability. Please note that start and finish times may vary between events so you should check the event outline carefully.

CONFIRMATION & JOINING INSTRUCTIONS

We will send you written confirmation within 10 working days of receiving your booking. More comprehensive joining instructions will be sent nearer to the date of the conference. This will include an event programme and venue map. Please contact us if you do not receive this.

If the event is full, we will write to inform you that we have placed you on the reserve list and will contact you if a space becomes available.

FEES

Please note that the fee payable may vary between conferences. For details of the fee payable for your event, check the outline or contact us.

We do not charge VAT on delegate places but vat is applicable for exhibition spaces.

BOOKING & PAYMENT

You can book online, or alternatively, download and complete an online booking form and return it by fax (020 7840 4431) or post c/o the events department at the address below. Payment can be made using a credit card or we can invoice you on the understanding that prompt payment will follow.

Cheques should be sent to: Finance Department, Homeless Link, Gateway House, Milverton Street, London, SE11 4AP

Please include the invoice number. We also accept BACS’ payments.

Bank: Unity Trust Bank
Account name: Homeless Link   
Account number: 20125363
Sortcode:08-60-01

Please note: full payment is required within 30 working days of the invoice being issued.

DELEGATE CANCELLATIONS AND TRANSFERS

All cancellations must be confirmed in writing. For cancellations more than 15 working days before the conference, you will receive a refund less an administration fee of £50. If you cancel less than 15 working days before the event, or do not attend on the day, you will be charged the full fee. You may send someone in your place subject to our agreement. We reserve the right to make changes or cancellations if necessary.

CONFERENCE CANCELLATIONS

Homeless Link reserves the right to cancel conferences and training courses up to 10 working days before the start date. Regrettably, if we do have to cancel an event, we cannot refund any expenses incurred, e.g. travel tickets or accommodation costs. We will of course refund your fee.

DATA PROTECTION

Information submitted in the booking form will be stored and processed electronically for the purposes of delivering membership services, supplying information and to enable statistical analysis. Data may be passed to other parts of the organisation, our partners or contractors operating on our behalf to enable this to take place.