Reviewing the data you currently have

Reviewing Supporting People data

Under Supporting People arrangements, services submitted quarterly reports that included information on planned and unplanned moves. In some areas, these statistics were used to monitor progress against National Indicator 141. As the National Indicators are being replaced, and commissioning teams within local authorities have more freedom over the monitoring information they collect, these figures may no longer be available in every area. However, where they are they are a useful source of readily available data on unplanned moves both within individual services and across local authorities. They can give you a baseline, allow you to determine whether evictions, abandonments, or ‘unplanned other’ are the biggest issue for you, enable you to set targets, and provide a means to monitor progress.

 

Reviewing warnings and incident records

Most services will keep a record of warnings given to clients and of incidents. These could be held electronically or on paper. If not recorded separately, you can incorporate this into the review of clients’ files.
 
When reviewing warnings, you should consider:
  • The number issued
  • The reasons for being issued
  • The level at which they are issued (e.g. verbal, written)
  • The consistency with which they are used
  • The format they are issued in
  • The support that accompanies them
 

Reviewing clients' files

Reviewing clients’ files can be a time-consuming job, but is one which can give valuable insight into current practice. In a review you can look at:
  • the referral information for each client (who made the referral and what kind of information was given)
  • the initial assessments and support plans for those customers (what do people say they want/need? Are you meeting these?)
  • any warnings given and what these were for
  • levels of arrears and any recorded interventions
  • any other significant incidents and interventions.
 

Considering other internal data 

As well as the data collected for commissioners and within clients’ files, services will have a range of other information that could be used as part of the overall review. Where services record reasons for eviction (i.e. whether it was due to behaviour or arrears) is particularly important – if this is not being collected as standard it is a good idea to begin to do this.
 
Other information that could be considered is:
  • Notes from residents meetings
  • Activities timetables
  • Complaints and suggestions forms from clients

 

To find out how you can seek additional data to add to this process, including qualitiative information, click here.