In-Form client relationship and service management system

In-Form offers a new way to build stronger relationships with clients and improve the productivity of your service.

In-Form is a complete client relationship and service management system for housing organisations. It’s simple to use, yet packed with features to help you assess, manage, collaborate and improve.

In-Form helps housing organisations of all sizes make the most of information, enabling you to:

• Accurately record and assess work with clients
• Capture and analyse service information, and
• Simplify and automate business processes.

With a wide range of tools to help managers and staff organise their work, In-Form is already being used by hundreds of housing professionals across the country.

real-time client recording

 Record and review any aspect of your work with clients.

• Capture personal information, case histories, support plans and more
• Set and share alerts, tasks and actions within teams 
• Use the built-in Outcomes Star system to assess client needs and monitor outcomes
• Record and report funding information, like Supporting People.

360 degree view of services

 Collect and analyse a wide range of service information.

• Check the health of a service or organisation via a single data dashboard
• Run reports on rents, service charges, property maintenance, bed spaces, lettings and other data
• Use to manage performance and assess targets and trends.

improved productivity

 Simplify your processes and improve the productivity of staff.

• Approve reports and actions using a flexible work-flow tool
• Enable staff to organise their work via a task management system
• Use alerts to let managers know about important client developments.

better collaboration

 Improve communication with clients, staff and commissioners.

• Send out targeted email broadcasts to staff or clients
• Enable staff to talk or track issues via the ‘Chatter’ social media function
• Access information from anywhere using a PC, tablet or smartphone
• Benefit from seamless integration with Outlook and Microsoft Office.

Who uses In-Form?

Our users range from the very largest providers to organisations offering a single day centre or hostel. In-Form has become a core tool in the work of Depaul UK, Thames Reach, Centrepoint, Framework HA, Bournemouth Churches HA, Norcare, The Cyrenians, Worthing Churches Homeless Projects and The M25 Housing and Support Group.

request a demo

Get in touch to find out how can help you, either email our In-Form team or call 020 7840 4443.

In-Form Brochure