Measuring outcomes can help your organisation to evidence the impact that it has on your clients, your community and the sector as a whole. The approach can help with funding applications, reports to commissioners, media coverage, service reviews, quality assurance and improve service user involvement. Homeless Link offers a range of tools, training and support options to assist your organisation to implement an outcomes based approach to its work with clients, ranging from access to free on-line tools through to offering a full consultancy support package (consultancy package rates available on request).
The Outcomes Star is an interactive tool for use with clients to chart progress in a number of areas of life such as self care, mental and physical health, substance use, meaningful use of time and offending. There are 10 areas for exploration and keyworkers and clients work together on scales that can be used to make a visual 'Star' image of the person's present situation, to be compared with new Stars in a few months time. The Star was developed by Triangle Consulting, originally for St Mungo’s, and subsequently widely tested and revised for the London Housing Foundation. Homeless Link has taken over this system as part of the Outcomes Programme funded by the LHF.
You can download the Outcomes Star for free and use the guidelines provided to implement the system within your organisation yourselves. The Homeless Outcomes website features the Star, the accompanying ladders to explain the Star points and comprehensive guides for staff and clients in its use.
This practical course will both train participants to use the Star with clients and also equip them to train others. It includes modules on making use of the data the system generates for service improvement. The course features include:
Training techniques are varied and hands-on, and full training notes and guidance will be available. The day includes a planning session to take lessons forward.
One day training: Book your place now.
In-house training: The trainers from Homeless Link can come to you if London is not convenient. Training sessions can be personalised according to the needs of your organisation.
We can provide a package consisting of both tailored consultancy and in-house training support, with the core aim being to provide staff with the tools and skills needed to provide evidence of the outcomes and impact of your work with service users. We will also conduct a review of the interventions undertaken, to provide you with qualitative information on ‘what works’ for your service users.
Sample Package Outline
Stage 1 - Provide overview of Outcomes Star (benefits, tools, support provided etc)
Stage 2 - Provide training for staff members on how to use the Outcomes Star
Stage 3 - Review of current service delivery, policies, procedures and recording systems in place resulting in the identification of processes and systems that will be replaced by Outcomes Star and of those that can be integrated.
Stage 4 – Identification of the interventions that have made a difference for service users and what further interventions are needed.
Stage 5 – Analysis of the consultation responses
Stage 6 – 2nd Identification of the interventions that have made a difference and what further interventions are needed.
Stage 7 – Analysis of the Outcome Star data and the consultation responses, mapping of interventions and resulting changes where possible.
Dependant on the size of your organisation - this package can be delivered utilising from as little as 17 consultancy days over a 12 month period; including the direct contact days, resource days for the desk based work and 1 day of staff training.
The telephone support element around sign up to the on-line Outcomes Star System will not be charged for as this is support that Homeless Link is funded to provide and therefore can be provided as an added value aspect of the package.
By the end of the project, organisations will have undergone a change and review process and will have implemented the Outcomes Star across the organisation. Our intention is to equip the organisation with the skills and tools required to undertake this review process in the future, including being able to extract and analyse date on outcomes to support future sustainability.
This is just one option for the delivery of an outcomes based consultancy support package. We can tailor a package to suit your needs and include elements such as action planning and additional training.
For more information on Homeless Link’s consultancy services, contact Claire Beckett, our Consultancy & Training Manager on 020 7840 4453 or on email.