Training courses

  • Equality and diversity

    For Front line support workers and Managers and Volunteers and others

    Develop your understanding and promote good practice around equality and diversity in your service.

  • Harness Your Potential: building resilience and emotional well-being

    For Front line support workers and Managers

    A 2-day self-development training programme, focused on empowering individuals to increase their resilience through nurturing emotional well-being; and, self-efficacy.

  • Hoarding

    For Front line support workers

    Develop your understanding of the hoarding disorder spectrum and learn skills to enable you to work more effectively with those who are impacted by hoarding.

  • Homelessness law and practice

    For Front line support workers and Managers

    Develop your understanding of the statutory duties the people you support may be owed by the council, including the new duties of the Homelessness Reduction Act.

  • Housing Law: Managing tenancies and licences

    For Front line support workers and Managers

    A one-day course for staff new to housing, those assuming additional responsibilities and those requiring a refresher course.  

  • Housing Law: Occupancy and security of tenure

    For Front line support workers and Managers

    Develop your understanding of the different types of occupancy, the rights and responsibilites of the landlord and occupant, the security of their tenure, and the processes required to take possession of an occupant's home.

  • How to use the Homelessness Outcomes Star

    For Front line support workers and Managers

    Use the Star to improve support planning conversations and celebrate positive change.

  • Income collection and managing arrears

    For Front line support workers and Managers

    Build on your skills relating to supporting people to maintain their current accommodation.

  • Introduction to agency management

    For Front line support workers and Managers

    This one-day course explores the contractual relationship between landlord housing associations and the managing agent. 

  • Introduction to complex trauma and trauma informed care

    For Front line support workers and Managers

    A practical approach to trauma informed care

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