Train your team

 In-house training enables you to build a team approach around particular work areas. It is a cost effective way to train a large group of up to 16 staff. The training is held at a time and place convenient to you and we’ll work with you to ensure the training suits the culture and demands of the work that you do.

View costs and find out how to book a course
 

courses we run

Our courses will enhance your professional development and can help you to: move clients forward using specialist skills, support clients with complex needs, understand current policy and legislation, manage services successfully, manage yourself and others, deal with difficult situations, use In-Form or gain a qualification. If you can't find what you're looking for, please contact us to discuss your requirements. Our skilled trainers can develop training according to your needs.
 

Moving clients forward: specialist skills

Gain confidence in using key techniques, tools and approaches to help your clients achieve positive change

• Effective keyworking
  
• Effective keyworking and the Outcomes Star
• How to use the Outcomes Star
  
• Getting homeless people into education, training and employment
  
• How to prevent evictions, abandonments and exclusions
  
• Engage and Empower
  
• Motivational interviewing
• An Overview of Homelessness
  
  

Supporting clients with complex needs

Know how to support particular client groups and address their needs effectively

• Drug and alcohol awareness
• Mental health and homelessness
  
• One day introduction to complex trauma
  
• Two day introduction to complex trauma
  
  

Understanding current policy and legislation

Help your clients to claim the support they are entitled to and appeal against decisions that disadvantage them

• Homelessness law
• Understanding housing benefits
• Introduction to welfare benefits
  
  

Managing services successfully

Boost the impact of your service and find out how to provide consistently high standards of service

• Achieving high standards in the Quality Assessment Framework (QAF)
• Day Centres: places of acceptance, empowerment and change
  
• PROVE IT! Report writing and record management skills
• Personalisation
• Practical skills in risk management
  
• Leading places of change
  
  

Managing yourself and others

Find out how to develop effective working relationships and practices

• Staff supervision skills
  
• Moving into management
• Managing professional boundaries
  
• Recruiting and managing volunteers
  
  

Dealing with difficult situations

Know how to manage major incidents and well as day-to-day instances of challenging behaviour

• Managing conflict, violence and aggressive situations
  
• Conflict resolution
  
• First aid
  
• First aid: working with drug users
  
  

Using In-Form

Learn how to use In-Form to build stronger relationships with clients and improve the productivity of your service

• Basic introduction to In-Form
  
• Advanced introduction to In-Form
• How to train on In-Form
• In-Form system administration
• Creating reports using In-Form
• Uploading CORE and SP forms using In-Form
  
  

 Gain a qualification 

• Engage to Change: The national qualification for frontline homelessness workers
• Leading  places of change
  
  

in-house training costs

Members: £770
Non members: £1,100

how to book 

To book an in-house training course please complete this booking form:
www.homeless.org.uk/in-house-training-booking-form

Alternatively please contact the training team
t: 020 7840 4450
e: training@homelesslink.org.uk

public courses

Some of the courses listed above are run as public courses. If you want to book training for a small group of staff or an individual, this may be the best option for you. Please visit our training calendar to see a list of courses and dates: www.homeless.org.uk/training-calendar