Training terms and conditions

Please read the terms and conditions of our training courses.

CONFIMATION AND JOINING INSTRUCTIONS

We will send you written confirmation within 10 working days of receiving your booking. We will send out full joining instructions one week before the date of the training. Please contact us if you do not receive a booking confirmation or joining instructions.

If the course you wish to book is full, we will write to inform you that we have placed you on the reserve list and will contact you if a space becomes available.

FEES

Please note that the fee payable may vary between training courses. For details of the fee payable for your training session, check the price listed on the course page or get in contact. We do not charge VAT on training courses.

BOOKINGS AND PAYMENTS

You can book online or by contacting our training team. Pleae see our training page for more details: www.homeless.org.uk/training.

Payment can be made using a credit card or we can invoice you on the understanding that prompt payment will follow.

Cheques should be sent to: Finance Department, Homeless Link, Gateway House, Milverton Street, London, SE11 4AP.

Please include the invoice number. We also accept BACS’ payments.

Bank: Unity Trust Bank
Account name: Homeless Link
Account number: 20125363
Sortcode:08-60-01

Please note: full payment is required as soon as the invoice is issued.

CANCELLATIONS

Cancellations must be received in writing.

If your organisation, for whatever reason, has to cancel or postpone a course, cancellation terms will be dependent on the notice given.

• 20 working days' notice or more given, no fee is payable
• between 19 and 10 working days notice given, 20% of the agreed fee is payable
• 9 working days or less notice given, including the day of the course, 100% of the agreed fee is payable

Homeless Link reserves the right to cancel training sessions at any point.

DATA PROTECTION

Information submitted in the booking form will be stored and processed electronically for the purposes of delivering membership services, supplying information and to enable statistical analysis. Data may be passed to other parts of the organisation, our partners or contractors operating on our behalf to enable this to take place.

TAILORED COURSES

We have trainers who are able to tailor courses to your needs and we would be happy to discuss any elements of the course you would like adapted to fit in with your needs. A full course tailoring service is available at an additional cost.

public COURSES

EXPENSES  

Homeless Link will not pay the expenses of any attending delegate's travel or accomodation. We will provide the training materials and lunch for all attendees.

IN-HOUSE courses

In-house training courses can accommodate up 16 delegates, excluding First Aid which can hold up to 12. Exceptions can sometimes be made if discussed before the course and are solely at the discretion of Homeless Link. This may incur an additional charge, particularly if an extra facilitator is needed.

ADDITIONAL EXPENSES

Quoted fees do not include the travel, subsistence and overnight costs (where necessary) incurred by the trainer. You will be responsible for covering these costs in addition to training course fee. Homeless Link will provide you with a cost estimate prior to booking so there are no surprises at the time of invoicing.

YOUR RESPONSIBILITIES

Venue: It is the receiving agency's responsibility to provide a suitable venue for the training. Homeless Link requires venue details and directions at least 15 working days prior to the course date.
AV requirement: It is the receiving agency's responsibility to provide any audiovisual equipment required for the training. Trainers usually require flipchart and pens plus an overhead projector or PowerPoint facilities.

OUR RESPONSIBILITIES

Coordination and liaison: Homeless Link will source a suitable trainer for course(s), coordinate the setting of dates and ensure that the course meets receiving agency’s training objectives.
Training Materials: Homeless Link will provide all training packs for the receiving agency in advance.