A user-focused outcomes approach?

User-focused  – what does it really mean?

The Strategy for Supporting People commits CLG to 'capture and share best practice about what an effective, user-focused model of support looks like'.

But what does ‘user-focused’ really mean?

Joy MacKeith describes how working on outcomes has led the London Housing Foundation and its delivery partner Triangle Consulting to a new understanding of what it means to be user-focused.

More than simply user involvement and satisfaction surveys, it’s a paradigm shift which ripples right through every aspect of an organisation and what it does. 

Download Joy MacKeith's stimulating article discussing user-focused outcomes