Homeless Link is the only national charity supporting people and organisations working directly with homeless people in England. We represent homelessness organisations among local, regional and national government.  As the national collaborative hub for information and debate on homelessness, we seek to improve services for homeless people and to advocate policy change. Through this work, we aim to end homelessness in England.

We work in the following areas:

Improving services for homeless people

We recognise we can only end homelessness through great collaboration. We look for really effective practice in organisations working directly with homeless people and helps other organisations to be as effective as they can be. We organise visits and collaboration between organisations, provide advice and one-to-one support through nine regional offices to help organisations solve their problems, and we provide the tools and information they need to improve the way they work with homeless people.

Read more about our work on strengthening services for homeless people.

Changing policy for the better

Homeless Link is in a unique position to influence local, regional and national government on policies that affect homeless people. Our authority is based on genuine knowledge of what’s happening on the ground among our members and other organisations. We take what we’ve learned about what’s working and what isn’t and use our strong links in government to bring about change.

Read more about how we act as a connecting force between government and frontline agencies

Forum for debate

Homeless Link is the national hub for debate and policy development among organisations working directly with homeless people in England. We have the capacity to bring hundreds of organisations together to develop practical answers to the organisation’s most challenging issues. Our quarterly magazine Connect, and our series of national and regional conferences and networking events, help to encourage new ideas and debate on more effective policy and practice.

Information for change

Homeless Link is the national knowledge centre for up-to-date and accurate data on homelessness and organisations working directly with homeless people, as well as on issues which can lead to homelessness. We maintain the national database of all services, and collect other information and statistics on homelessness. This data enables agencies and local authorities to better meet the needs of homeless people, while enabling decision makers to design better policies.

Practical tools and resources

Homeless Link publishes handbooks, resources and online tools that enable organisations to work with homeless people more effectively. They include best practice guides, databases, directories and toolkits. We produce resources independently and also for service providers, local authorities and government departments.

Read more about our information services.

Changing public perceptions

Homeless Link offers an honest, but forward looking picture of homelessness in the media. Through our communications, we aim to change public perception of homelessness and homeless people. More sympathetic public attitudes towards homelessness make it easier for government to improve policies on homelessness and for organisations to work with homeless people at a local level.

Read more about our work on this by visiting our media centre.

Training

Homeless Link hosts a national training programme for organisations working directly with homeless people, offering national, regional and inhouse training. We aim to improve both how organisations operate and how they work with homeless people.