Communication skills

Build on your communication skills to ensure the time you have to make an assessment is productive and positive. 

It’s vital that you make best use of your interactions with the people you support in order to build trust, identify key issues, collect information and agree actions. We recognise that staff will be using communication skills every day, so this session is an opportunity to consolidate those skills and to reflect on practice.

This course covers personal preparation, power dynamics, communication strategies, and the psychological impact of physical environments. It provides an introduction to positive, solution-focused communication.

Online learning

If you are interested in potentially running this topic through our live, interactive online in-house offer please contact James Cuming on 07375 042 815 or 

Who is this course for?

It is suitable for frontline staff in the homelessness and supported housing sector, who want to develop their skills.

What will you learn?

By the end of the course, participants will be able to:

  • Describe the elements of effective communication
  • Apply strategies for positive communication
  • Review their personal skills and areas for development
  • Use solution-focused approaches
  • Identify barriers to effective communication in their workplace
  • Review their working environment from a psychologically informed perspective


Face to face: One-day course
Online: Three 1.5 hour modules delivered over three dates 

Costs for one full-day face to face course or three 1.5 hour online modules

This course can be booked for a team of up to 16 for face to face training or up to 20 for online training 
Members: £825
Associate members: £945
Non members: £1,175

Talk To Us

James Cuming

Training manager

James our training manager develops and manages Homeless Link's in-house training programme.

Telephone: 020 7840 4450
Twitter: @TrainingHL