Effective communication

For all Local Authority staff involved in the homeless assessment process. Build on your communication skills to ensure the time you have to make an assessment is productive and positive. 

Local Authority teams have limited time to engage with people experiencing, or at risk of, homelessness. It’s vital that they make best use of their interactions in order to build trust, identify key issues, collect information and agree actions. We recognise that staff will be using communication skills every day, so this session is an opportunity to consolidate those skills and to reflect on practice.

This course covers effective communication in a Local Authority setting, including personal preparation, power dynamics, communication strategies, and the psychological impact of physical environments. It provides an introduction to positive, solution-focused communication.

Who is this course for?

All Local Authority staff involved in the homeless assessment process. 

What will you learn?

By the end of the course, participants will be able to:

  • Describe the elements of effective communication
  • Apply strategies for positive communication
  • Review their personal skills and areas for development
  • Use solution-focused approaches
  • Identify barriers to effective communication in their workplace
  • Review their working environment from a psychologically informed perspective

Please note that this course sits within a programme of courses that support LA's to manage the requirements of the HRA. The programme is as folows:

Partnerships working for better outcomes
Effective communication
Motivational interviewing in housing and homeless assessment
Introductiont to Complex Trauma & Trauma Informed Care 
Reflective practice and resilience


One-day course

Costs (in-house training)

This course can be booked in-house for a team of up to 16
Associate members: £920
Non members: £1,150

Talk To Us

James Cuming

Training manager

James our training manager develops and manages Homeless Link's in-house training programme.

Telephone: 020 7840 4450
Email: training@homelesslink.org.uk
Twitter: @TrainingHL