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Develop your knowledge and skills to enable you to positively engage with the people you support, and to help them make real and sustainable changes in their lives. This course merges the counselling and communication principles of Motivational Interviewing (MI) with the practicalities of delivering support to help clients achieve their goals.

Who is this course for?

Frontline staff in the homelessness and supported housing sector.

What will you learn?

On completion of this course you will have:

  • Explored the theory, philosophy and spirit underpinning motivational interviewing.
  • Looked at an applicable range of models of change.
  • Have practised a range of communication skills including; 
    • Feedback
    • Reflective listening
    • Affirmation
    • Rapport building
  • Discussed the pitfalls of motivational interviewing and how they can be avoided.
  • Explored the process by which change occurs, and the role of workers in assisting movement through the application of motivational interviewing techniques.
  • Explored how motivational interviewing could be used to support client change.
  • Discussed how to apply a range of practical strategies to promote client engagement.
  • Considered the principle reasons clients are reluctant or ambivalent about engaging with the assessment or services.
  • Have made an outline personal action plan to implement the learning.

Module 1

The first module will broadly focus on introducing the MI model of change, promoting and developing client engagement and the context of an MI approach in delivering client support.

  • Introduction to the course
  • The origins and definition of MI (A brief overview)
  • Understanding change
  • Exploring motivation and client feedback
  • Looking at current ways of working with MI – Outcomes Star
  • Promoting and developing client engagement

Module 2

This module aims to develop understanding of the MI model of change and how the model can be used to help our clients. In addition participants will learn a range of tools to promote and develop engagement when using MI.

  • Learning review
  • Exploring the MI model of change
  • An overview of applicable Motivational Interview approaches
  • Exploring the importance of empathy
  • Working with and resolving Ambivalence
  • Decisional Balance Exercise and a round up of useful MI Tools
  • Understanding and dealing with Resistance and Discord

Module 3

The concluding module will continue to develop participants understanding of how an MI approach can help clients by focusing on using communication skills within an MI context

  • Learning review
  • Core MI skills, introducing OARS – Open Questions, Affirmation, Reflective Listening and Summarising
  • Looking at communication within the context of MI
    • Client Centred
    • Listening
    • Reflective Listening
  • The importance of summarising
  • How to elicit Change Talk
  • Developing Rapport
  • Further Learning
  • Questions


This course consists of 3 live interactive training modules, which will take place during one day, with breaks. When you sign up, you will be signing up for all 3 modules.

We ask for a commitment from delegates to attend all 3 sessions. Sessions are not recorded, and slides will not be available until all 3 sessions have taken place.

Module 1: Monday, 23 May 2022 | 9.30am-11.00am

Module 2: Monday, 23 May 2022 | 12.00pm-1.30pm

Module 3: Monday, 23 May 2022 | 2.30pm-4.00pm

Cost and bookings

Members - £95 per person - all three modules are included in this price - if you are a Homeless Link member, you will need to login/create a login using your organisation e-mail address in order to access the member rate

Non-members - £125 per person - all three modules are included in this price

Bookings to be invoiced

For bookings of 3 or more places, an invoice can be raised - please email Lana.Newby@homelesslink.org.uk to make bookings to be invoiced. Please provide names and email addresses of the delegates wishing to be booked for the training. We are unable to take requests for invoicing for fewer than 3 people for our online training.

Cancellation policy

Please find our cancellation policy for public online delivered training here

Bookings for larger groups

This course is also available to be booked for staff teams of up to 20 people, to be delivered online "in-house" in live interactive sessions on dates to suit your organisation. This course can be booked to be delivered in-person (subject to government advice).

Please contact James.Cuming@homelesslink.org.uk or telephone James on 07375 042 815​ for more information. Prices are from £885 for up to 20 staff members.

Book now