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Who is this course for? 

Any manager, team leader or emergent supervisor in the homelessness and supported housing sector, who has responsibility for line management and conducting one-to-ones or supervisions. 

What will you learn? 

  • How to build effective, supervisory relationships 
  • How to apply sound supervision systems and processes 
  • How to record and measure the outcomes achieved by your staff team and ensure targets are met 
  • How to set achievable objectives, monitor staff performance and deal with any performance issues appropriately
  • How to plan and meet learning and development objectives for your staff and ensure they are able to progress 
  • How to engage your staff through dynamic supervision sessions 
  • How to manage diverse staff groups who may have different communication and learning styles 
  • How to achieve positive outcomes for clients through improving the performance of your staff 
  • When and how to empower, coach, stretch, delegate and direct.


This course consists of 3 live interactive training modules, which will take place during one day, with breaks. When you sign up, you will be signing up for all 3 modules.

We ask for a commitment from delegates to attend all 3 sessions. Sessions are not recorded, and slides will not be available until all 3 sessions have taken place.

Module 1: Tuesday, 27 September 2022 | 9.30am-11.00am

Module 2: Tuesday, 27 September 2022 | 12.00pm-1.30pm

Module 3: Tuesday, 27 September 2022 | 2.30pm-4.00pm

Cost and bookings

Members - £95 per person - all three modules are included in this price

Non-members - £125 per person - all three modules are included in this price


Please email Lana.Newby@homelesslink.org.uk with your booking - please send the delegate name(s) and email addresses.

Cancellation policy

Please find our cancellation policy for public online delivered training here

Bookings for larger groups

This course is also available to be booked for staff teams of up to 20 people, to be delivered online "in-house" in live interactive sessions on dates to suit your organisation. This course can booked to be delivered in-person (subject to government advice).

Please contact James.Cuming@homelesslink.org.uk or telephone James on 07375 042 815​ for more information. Prices are from £885 for up to 20 staff members.