Conflict Management: violent and aggressive behaviour

Monday, 13 January 2020

Practical training to help you deal with verbal abuse, violence, threats and aggression. Learn techniques that can be adapted for use in your service, pre-emptive strategies and positive action, and de-escalation skills. You will also learn what actions to take after an incident has occurred.

At a glance

Course type: Essentials
Who should attend? Front line support workers, Volunteers and others

Click here for full course details or to book an in-house session for you and your colleagues

Who is this course for?

It is suitable for frontline staff and volunteers in the homelessness and supported housing sector.

What will you learn?

On completion of this course you will:

  • be able to recognise violence & aggression
  • understand the difference between conflict and crisis management
  • understand the ‘fight or flight’ response
  • have a range of methods to safely manage your own reactions
  • know how to manage cooperative and uncooperative behaviour
  • know how to manage conflict in a range of working situations
  • know how small changes to your working environment can improve your safety
  • understand effective post incident management
  • have prepared an action plan to help you get going after the course


St Thomas Centre, Ardwick Green North, Manchester, M12 6FZ


Member - £115

Associate member - £130

Non-member - £160

Book your place