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This introductory course for frontline staff explores Complex Trauma and its impact on service users and introduces delegates to why a trauma-informed approach is vital when working with individuals with complex needs.

Who is this course for?

  • Operational staff working with complex needs individuals
  • Operational management and support staff with direct service user contact

What will you learn? 

The course will cover:

  • Definitions and exploration of Complex Trauma
  • Exploring how Complex Trauma impacts on people.
  • Applying a safety and strengths-based approach to individual roles.
  • Complex Trauma and the impact it can have on staff (Vicarious Trauma/empathy fatigue)
  • What being trauma-informed looks like (key principles and definitions)
  • Development of individually tailored goals and actions to embed the key theories and principles.

Please note that, due to the sensitive nature of this training course, delegates might feel anxious or upset by some of the course content if it relates to their own experiences. It is essential that they are aware of the course content beforehand, to be emotionally prepared for the day. Please ensure that all delegates read this course outline ahead of the training. They will be able to step out during the session if needed. There is no requirement for delegates to share personal experiences on this course.


This course consists of 3 live interactive training modules, which will take place during one day, with breaks. When you sign up, you will be signing up for all 3 modules.

We ask for a commitment from delegates to attend all 3 sessions. Sessions are not recorded. Slides will be sent electronically.

Module 1: Tuesday, 12 December 2023 | 9.30am-11.00am

Module 2: Tuesday, 12 December 2023 | 12.00pm-1.30pm

Module 3: Tuesday, 12 December 2023 | 2.30pm-4.00pm

Cost and bookings

Member rate: £120 per person - all three modules are included in this price

Non-Member rate: £160 per person - all three modules are included in this price


Bookings can be made via Eventbrite.

If you are booking training places for 3 or more people an invoice can be raised, please email Lana.Newby@homelesslink.org.uk with the names and email addresses of the delegates you wish to book.

Cancellation policy

Please find our cancellation policy for public online delivered training here

Equalities, Diversity and Inclusion

Homeless Link is committed to Equalities, Diversity and Inclusion. We agree that we must recognise and value difference and recognise and redress inequality and disadvantage. Please click here to read our EDI statement in full.

Bookings for larger groups

This course is also available to be booked for staff teams of up to 20 people, to be delivered online "in-house" in live interactive sessions on dates to suit your organisation. This course can booked to be delivered in-person (subject to government advice).

Please contact James.Cuming@homelesslink.org.uk or telephone James on 07375 042 815 for more information. Prices are from £940 for up to 20 staff members.

Book now