Agency management: an introduction

This one-day course explores the contractual relationship between landlord housing associations and the managing agent. 

The course explains the roles and responsibilities of both parties in providing housing management, support and care functions. The course gives delegates the opportunity to discuss the agency managed relationship and work through the issues and practicalities this presents. It details good practice in providing housing management services to clients on behalf of a landlord housing association.

Online learning

If you are interested in potentially running this topic through our live, interactive online in-house offer please contact James Cuming on 07375 042 815 or 

Who is this course for?

General needs housing officers 

What will you learn?

By the end of the course participants will:

  • Be familiar the agency management contract
  • Be able to describe the roles and responsibilities of landlord and managing agent
  • Understand the differences and cross-over between housing management, care and support
  • Identify good practice in managing and maintaining agency management contracts


Face to face: One-day course
Online: Three 1.5 hour modules delivered over three dates 

Costs for one full-day face to face course or three 1.5 hour online modules

This course can be booked for a team of up to 16 for face to face training or up to 20 for online training 
Members face to face: £825 plus Trainer expenses
Members online: £850 - no Trainer expenses
Associate members face to face: £945 plus Trainer expenses
Associate members online: £970 - no Trainer expenses
Non members face to face: £1,175
 plus Trainer expenses
Non members online: £1,200 - no Trainer expenses

Talk To Us

James Cuming

Training manager

James our training manager develops and manages Homeless Link's in-house training programme.

Telephone: 020 7840 4450
Twitter: @TrainingHL