Introduction to agency management

This one-day course explores the contractual relationship between landlord housing associations and the managing agent. 

The course explains the roles and responsibilities of both parties in providing housing management, support and care functions. The course gives delegates the opportunity to discuss the agency managed relationship and work through the issues and practicalities this presents. It details good practice in providing housing management services to clients on behalf of a landlord housing association.

Who is this course for?

General needs housing officers 

What will you learn?

By the end of the course participants will:

  • Be familiar the agency management contract
  • Be able to describe the roles and responsibilities of landlord and managing agent
  • Understand the differences and cross-over between housing management, care and support
  • Identify good practice in managing and maintaining agency management contracts


One-day course

Costs (in-house training)

This course can be booked in-house for a team of up to 16
Members: £799
Associate members: £920
Non members: £1,150

Talk To Us

James Cuming

Training manager

James our training manager develops and manages Homeless Link's in-house training programme.

Telephone: 020 7840 4450
Twitter: @TrainingHL