Agency management: an introduction

This one-day course explores the contractual relationship between landlord housing associations and the managing agent. 

The course explains the roles and responsibilities of both parties in providing housing management, support and care functions. The course gives delegates the opportunity to discuss the agency managed relationship and work through the issues and practicalities this presents. It details good practice in providing housing management services to clients on behalf of a landlord housing association.

Who is this course for?

General needs housing officers 

What will you learn?

By the end of the course participants will:

  • Be familiar the agency management contract
  • Be able to describe the roles and responsibilities of landlord and managing agent
  • Understand the differences and cross-over between housing management, care and support
  • Identify good practice in managing and maintaining agency management contracts


Face to face: One-day course
Online: Three 1.5 hour modules delivered in one day

Online learning

Due to the current Covid19 pandemic we are delivering our face to face courses online via the Zoom platform. Each course is delivered over three 1.5-hour modules in one-day at the following times:

Module 1- 9:30am-11am
Module 2- 12pm-1:30pm
Module 3- 2:30pm-4pm 

We can be flexible on the above delivery model if needed, but an additional cost may be incurred. 

If you would like to discuss our online training offer in more detail, please use the following contact information below:
​Call: James on 07375 042 815 or Sharelle on 07881921476

Costs for one full-day face to face course or three 1.5-hour online modules

This course can be booked for a team of up to 16 for face to face training or up to 20 for online training: 

Members face to face: £850 plus Trainer expenses
Members online: £850 - no Trainer expenses

Non-members face to face: £1,200 plus Trainer expenses
Non-members online: £1,200 - no Trainer expenses

Talk To Us

James Cuming

Training manager

James our training manager develops and manages Homeless Link's in-house training programme.

Telephone: 020 7840 4450
Twitter: @HLMemServices