Head of Client Services
We’re an ambitious, award-winning, growing charity supporting refugees in the North East and we’re looking for a new member of our Senior Management Team. If you’re an experienced leader with a strong track record in contract, performance and people management, join us to make a real difference to the lives of vulnerable migrants.
The Head of Client Services is responsible for the delivery of our award-winning programme of support to vulnerable migrants and asylum seekers. This new role will oversee strategy, delivery and development of all our client support services. You will ensure that our projects meet the needs of the people we serve, are delivered safely and effectively, and meet all relevant legislative and safeguarding requirements. You will be an experienced leader with a strong track record in contract, performance and/or people management. You will have the ability to be analytical, innovative and develop a collaborative and strategic approach to developing the charity’s services and staff.
The Head of Client Services will line manage the Project Managers (currently three) and support them to deliver measurable and cost-effective outcomes agreed by the Senior Management Team and Board of Trustees. You will have the people skills and confidence to manage senior staff as well as overseeing all HR functions, including staff development and training. This post will report to the Chief Executive Officer (CEO) and work alongside the Head of Fundraising and Head of Operations. You will have experience of ensuring the right policies, systems, processes, evaluation, personnel and training are in place and are working well in order to manage the recent growth experienced and to deliver the required outcomes going forward. This post will release the CEO to develop the organisation to ensure continued growth, sustainability and influence in the future.
Action Foundation was started by City Church Newcastle and provides opportunities for migrants to overcome their exclusion, isolation and poverty. This is currently expressed by providing accommodation and support for new refugees at risk of homelessness (Action Letting), people who are destitute and have been refused a claim for asylum in the UK (Action Housing and Hosting) as well as community ESOL classes for any migrant unable to access mainstream English classes (Action Language). We have recently started two weekly drop-in’s in Newcastle (InterAction) to support isolated migrants in need of connection to others socially as well as to key services to support their orientation, integration and independence. We are also delivering a 2-year pilot ‘Alternative to Detention’ (Action Access) on behalf of the Home Office with the support of the United Nations High Commission for Refugees (UNHCR).
The charity currently delivers its services from premises in Newcastle and Sunderland, with housing across Tyne and Wear. However, we also deliver contracts and support other organisations providing similar services throughout the North East region. Having been established for over 10 years the charity has grown to support over 1,400 people a year with over 200 volunteers, 24 staff and a turnover in excess of £1m. Our vision is to continue to develop our work and partner with others to ensure that every migrant in the North East has access to affordable and appropriate accommodation and the support required to successfully integrate into the community and/or make informed choices about their future. We believe this will be accomplished through a combination of increased provision of services and advocating for changes to Government policy alongside other partners.