Supported Housing Night Concierge Worker

Organisation: 
Evolve Housing + Support
Location: 
Croydon
Contract type: 
permanent
Hours: 
38
Salary: 
£20,760
Deadline for applications: 
Wednesday, 16 October 2019 - 9:00am

The Night Concierge will work within projects that provide accommodation delivering a high quality and responsive night service to Evolve Housing + Support customers and the community.

All of our projects operate over 24 hours a day, seven days a week including weekends and bank holidays. The Night Concierge Workers form a key part of us delivering safe and secure accommodation for vulnerable customers with complex needs. This is both a rewarding and challenging role.

Benefits:   (for permanent staff only)

  • As part of your employment package with us, we offer:
  • a competitive salary, comprehensive training and development programme, 
  • 25 days annual leave plus bank holidays, increasing each year to 30 days annual leave plus bank holidays after 5 years 
  • option to buy or sell annual leave up to one week’s annual leave
  • a health cash plan providing cash back towards healthcare bills and other wellbeing benefits
  • occupational sick pay
  • contributory group pension scheme
  • free life assurance
  • cycle to work scheme and season ticket loans

About the Role

All of our projects operate over 24 hours a day, seven days a week including weekends and bank holidays, we cater for customers who range in age from 16 years old up to the age of 65, with a range of support needs, some of which are complex.

The Night Concierge will work within projects that provide accommodation delivering a high quality and responsive night service to Evolve Housing + Support customers and the community.

The Night Concierge Workers form a key part of us delivering safe and secure accommodation for vulnerable customers with complex needs. This is both a rewarding and challenging role.

This is an exciting opportunity to become part of the Evolve Housing + Support team. We operate homeless hostels and supported housing projects across four London Boroughs and our staff are essential in ensuring customers receive the highest quality service.

The role will require you to work alongside our customers, as part of a multi-disciplinary team, to help identify their strengths and skills so they can achieve their goals and aspirations.

The role is varied, not only providing an essential front-of-house presence to our customers, but also carrying out health & safety checks, ensure safety of the customers and dealing or escalating queries and complaints as they arise overnight.

Evolve Housing + Support is committed to providing an outstanding service to our customers and communities and our concierge teams are an integral part of our service.

Right to work information must be provided and any offer of employment will be subject to satisfactory Disclosure & Barring Service check.

About You

You will be responsible for ensuring that our customers receive the best possible support from whilst with us. To be successful in this role you must have:

  • Empathy towards vulnerable and homeless people and a passion to want to provide safe and secure accommodation to those most vulnerable in society.
  • A positive and dynamic attitude to working at times in a challenging environment.
  • Energy and drive, including the ability to stay fully alert and proactive throughout the entirety of the shift.
  • Understanding of what delivering excellent customer service is and a commitment to doing so.
  • Excellent communication skills 

About Evolve Housing + Support

Evolve is a leading homelessness charity in London, providing housing and support to over 2,000 people each year.

We believe in building on people’s strengths, aspirations and goals to help break the cycle of homelessness and help them move forward with their lives.

We offer a programme of support tailored to meet people’s individual needs, including housing, employment and skills training, mentoring and counselling. We work with young parents and children at risk of exclusion to build the skills and resilience that can help prevent homelessness. We campaign to end street homelessness. We build affordable homes to help people move on to an independent life.

Our mission is to help children, young people and adults who are homeless or at risk of homelessness reach their potential, and move on to live happy, fulfilled lives.

Location:   Various locations throughout Croydon, Lambeth, Bromley and Kensington & Chelsea

Contract:  Permanent

Hours:  Shifts are 9.5 hours from 21.30 to 07.30 (with half an hour unpaid break), Contracted hours available are on a 4 on/4 off rotational pattern. Regular weekend working is required. Periodically, day working is required for training and team meetings.

Part-time hours are also available as an Evolve bank worker.

Your application

Evolve Housing + Support is an equal opportunities employer and encourages applications from all sections of the community, including people who have experienced homelessness themselves.

Please ensure that your answers give a clear outline of how your application meets the criteria for this job.

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