In-Form Head of Customer Success & Support

Homeless Link
To be confirmed
Contract type: 
35 hrs per week
circa £48,000 - £52,000 depending on location
Deadline for applications: 
Monday, 28 September 2020 - 12:00pm

A new role in the In-Form team to focus on developing and maintaining customer relationships that promote retention and loyalty.

Homeless Link is the national membership charity for frontline homelessness agencies and the wider housing with health, care and support sector in England. With over 800 members, we work to improve services and campaign for policy change that will help end homelessness and ensure that everyone has a place to call home and the support they need to keep it.

In-Form is our complete client relationship and service management system for housing and homelessness organisations, built on the Salesforce platform. Income from sales, consultancy and training helps to fund Homeless Link’s work and In-Form also ensures that our customers have access to the information they need to improve services and demonstrate the impact their work has.

We are seeking a manager from a technology background, which includes Salesforce and with experience of managing a support desk. The successful candidate will have an extensive knowledge of Salesforce technology and high level communication skills, particularly the ability to explain technical issues clearly.

We are actively seeking to increase diversity within our organisation and would greatly welcome interest from people with direct experience of homelessness, from a black or minority ethnic background and/or with a disability.

Download our Recruitment Pack for full details

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