London Outreach Workers' Community of Practice

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Thursday, 20 January 2022
London Online 1pm - 3pm FREE

A Collective Outreach response to the recent Levelling Up, Housing and Communities (LUHC) inquiry on exempt accommodation.

Calling all London Outreach Workers to join us in sharing insight, expertise and knowledge to form a collective submission toward the recent inquiry into exempt accommodation launched by the Levelling Up, Housing and Communities (LUHC) Committee.

This Community of Practice will be cofacilitated by Chrystalla Karvella (Partnerships Manager London and South East, Homeless Link) and Ed Addison (Service Manager, London Navigators Team, St Mungos). 

We have a great opporutnity to join our views, knowledge and expertise and share ideas and solutions going forward. 

Book your free place HERE

Exempt Accommodation is a type of supported housing that is exempt from Housing Benefit rules limiting rents to particular levels.

This type of accommodation is used to house a range of people with support needs, such as homeless people, people who have been at risk of domestic abuse, prison leavers, and those recovering from alcohol and drug addiction.

Exempt accommodation can be provided by housing associations, charities, or community interest companies. Providers can also rent homes from managing agents who run the service on their behalf. Costs of the accommodation are met through Housing Benefit, with local authorities recovering some or all of the costs from the Department for Work and Pensions.

In particular, the inquiry seeks answers to the following questions:

  • What is the quality of exempt housing provision?
  • Is the current model of exempt accommodation financially viable, and does it represent value for money?
  • Are there significant geographical and regional differences in the provision and the problems of exempt accommodation?
  • What is the proportion of exempt accommodation that is provided by registered compared to non-registered providers, and is an appropriate balance being struck?
  • What is the proportion of exempt accommodation provided by commissioned compared to non-commissioned providers, and is an appropriate balance being struck?
  • How does whether a provider is registered or non-registered, or commissioned or non-commissioned, impact the quality of provision?
  • How should exempt accommodation be provided and what should the service cost?
  • How should the regulatory oversight of exempt accommodation be organised?
  • What should be the regulations governing exempt accommodation and how should those regulations be enforced?
  • Is there sufficient publicly available information about exempt accommodation?


This event will focus on:

  • Concerns around high rent
  • Poor quality accommodation
  • Lack of support
  • Oversight and regulation
  • Anything that is really affecting how you support people



Homeless Link Communities of Practice are designed to bring together people working in homelessness and related fields within local areas. The aim is to create a safe and informal space in which attendees can share knowledge and good practice, discuss local issues and explore how best to collaboratively overcome them.

Our Communities of Practice are open to paid and unpaid workers and to people with lived experience of homelessness.

We facilitate events using a Solution Focused Practice approach so that problems are acknowledged but not dwelt on; instead, we look at building on existing resources and skills to work towards a shared, preferred future – as well as expanding knowledge where required. As this is an online event the format will vary however we will endeavour to leave you feeling positive, hopeful and better connected to the bigger picture.

If you have any queries please contact

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Chrystalla Karvella

Partnership Manager (London & South)

Chrystalla works as Homeless Link's Partnership Manager in London and the South.