Income collection and managing arrears

Build on your skills relating to supporting people to maintain their current accommodation.

Who is this course for?

It is suitable for front line staff in the homelessness and supported housing sector who support people living in accommodation services. This course will provide front line staff with an overview of good practices in enabling people to maintain their current accommodation, avoid rent arrears and acquire financial competencies.

What will you learn?

At the end of this course you will be able to:

  • To understand the purpose of income collection and rent arrears prevention policy and procedures and the implications of rent arrears.
  • Support people to prevent and manage arrears in a way that is sensitive to their needs.
  • Address late and underpayments and repayment options. 
  • Implement the rent arrears recovery process.
  • Provide clients with appropriate support to maximise their income.

Costs (in-house training)

This course can be booked in-house for a team of up to 16

Members: £799
Associate members: £920
Non-members: £1,150

Talk To Us

James Cuming

Training manager

James our training manager develops and manages Homeless Link's in-house training programme.

Telephone: 020 7840 4450
Twitter: @TrainingHL