Outreach Contact & Support

This training aims to help outreach teams deliver effective support interventions and achieve positive outcomes for people sleeping rough.

This training was funded by the Ministry of Housing, Communities and Local Government (MHCLG) as part of the Rough Sleeping Initiative (RSI) to reduce the number of people sleeping rough in England.

Developed by Homeless Link with contributions from member organisations and people with lived experience of street outreach.

Who is this course for?

This training is suitable for anyone looking to deliver effective support interventions and achieve positive outcomes for people sleeping rough.

What will you learn?

On completion of this course you will:

  • Able to plan and carry out outreach shift, including safety/risk assessment and welfare checks
  • Understands what is meant by assertive and person-centred support
  • Able to describe common routes on to the streets and common support needs of people sleeping rough
  • Able to recognise and respond to individual needs
  • Able to describe a range of potential support offers to end rough sleeping

Content: shift planning, safety, urban/rural outreach, routes to the street, common support issues, what assertive outreach means in practice, needs assessment and support planning.

Delegates will receive a copy of the presentation, the workbook and case studies.


Face to face: One-day course
Online: Three 1.5 hour modules delivered over three dates 

Costs for one full-day face to face course or three 1.5 hour online modules

This course can be booked for a team of up to 16 for face to face training or up to 20 for online training 

Members face to face: £825 plus Trainer expenses
Members online: £850 - no Trainer expenses

Associate members face to face: £945 plus Trainer expenses
Associate members online: £970 - no Trainer expenses

Non members face to face: £1,175 plus Trainer expenses
Non members online: £1,200 - no Trainer expenses

Talk To Us

James Cuming

Training manager

James our training manager develops and manages Homeless Link's in-house training programme.

Telephone: 020 7840 4450
Email: training@homelesslink.org.uk
Twitter: @TrainingHL