Event terms and conditions

Please read for more details about the event booking process and event terms and conditions.

Conference information

Please contact our events team or visit the what's on page if you need more information about the event, fees or availability. Please note that start and finish times may vary between events so you should check the event outline carefully. Please also note that speakers and contributors, materials provided, refreshments and other matters may be subject to change.

Confirmation and joining instructions

We will confirm your order by email and we will send your booking confirmation by email. You may be required to present your booking confirmation at the relevant venue to gain access to the event. If you have not received the booking confirmation email within 24 hours of placing your order you should contact us as soon as possible. More comprehensive joining instructions will be sent nearer to the date of the event. This will include an event programme and venue map. Please contact us if you do not receive this.

We will not be liable to you should you lose your booking confirmation. It is your responsibility to check your booking confirmation to ensure it contains the correct details.

Only those named in the booking confirmation may attend an event, you are not entitled to transfer a booking without our consent.

If the event is full, we will write to inform you that we have placed you on the reserve list and will contact you if a space becomes available.


Please note that the fee payable may vary between events. For details of the fee payable for your event, please check the event outline or contact us.

We do not charge VAT on delegate places but VAT is applicable for exhibition spaces.

Booking and payment

You will be able to make bookings for certain events using our electronic services.

You must pay for your booking in full at the time you place your order. Your order will not be complete until we have received payment. We may, at our sole discretion, permit payment by invoice but if we do then you agree to pay the costs in full before commencement of the event and will remain subject to the cancellation charges outlined below, whether or not you have paid by the date of the cancellation.

You may pay by credit or debit card. Card details and any other personal information that you provide when placing an order will be dealt with in accordance with our Data Protection and Privacy Policy.

Our bank details are below:

Bank: Lloyds Bank
Account name: Homeless Link  
Account number: 32235460
Sortcode: 30-64-38

Delegate cancellations and transfers

All cancellations must be confirmed in writing. If you cancel more than 14 days prior to the event then you will be entitled to a refund (less an administration fee of £20). You will not be entitled to a refund if you cancel 14 days or less prior to the event.

Event cancellations

If the event is organsied by Homeless Link and we cancel the event (which we reserve the right to do) then we will either:

  1. provide a booking for an alternative event or date; or
  2. if you are unable to attend the re-scheduled meeting or event (if any) or there is no re-scheduled event or meeting then we will provide a refund of the fees paid.

Data protection

Information submitted in the booking form will be stored and processed electronically for the purposes of delivering membership services, supplying information and to enable statistical analysis. Data may be passed to other parts of the organisation, our partners or contractors operating on our behalf to enable this to take place.


Whilst every effort is made by Homeless Link to see that no inaccurate or misleading data, statement or opinion is expressed at an event, training or meeting, all information, data and opinions provided at any given meeting, training or event are the sole responsibility of the contributor or speakers concerned and accordingly, we accept no responsibility for the consequences of any inaccurate/misleading data, information opinion or statement.

Talk To Us

Kate Alaway

Kate Alaway

Head of member services

Kate is our head of member services managing the team who work directly with our members across England.

Telephone: 020 7840 4461
Email: kate.alaway@homelesslink.org.uk
Twitter: @connectingkate