Training courses

  • Advocacy Skills

    For Front line support workers and Managers

    Explore what advocacy is, how to be aware of and develop people’s own style with the legal framework in mind. This course will enable you to understand when you should and should not be the person to offer advocacy, and where you should go when you...

  • Agency management: an introduction

    For Front line support workers and Managers

    This one-day course explores the contractual relationship between landlord housing associations and the managing agent. 

  • Alcohol: supporting change resistant and dependent drinkers

    For Front line support workers and Managers

    At any one time the majority of problem drinkers are not engaged in services, and of those who do engage approximately 50% will quickly drop out. Research suggests that those who drop out are likely to be among the more vulnerable individuals....

  • Anti-social behaviour: management and prevention

    For Front line support workers and Managers

    Develop your understanding of what is available to prevent and tackle anti-social behaviour (ASB) including how to empower clients to manage their behaviour and acquire skills for social living.

  • Assessment & support planning skills

    For Front line support workers and Managers

    This course will show you how to assess and plan an exemplary level of support for the people you support.

  • Autism and Homelessness

    For Front line support workers

    This course will explore the different kinds of autism in this spectrum, and the behaviours and complexities that can be encountered. It will also emphasise the person-centred and strength-based approach to working with people with learning...

  • Benefits for EEA nationals

    For Front line support workers and Managers

    Understand the entitlements of nationals from the European Economic Area.

  • Black, Asian and Minority Ethnic (BAME) Communities and Homelessness

    For Front line support workers and Managers and Volunteers and others

    This course aims to develop knowledge and understanding of the types of multiple disadvantage and important issues facing individuals who are experiencing homelessness from BAME communities and the unique struggles they may face.

  • Change Management and Implementation

    For Front line support workers and Managers

    A well-managed change can have a significant impact upon organisational performance by promoting a culture in which people feel engaged, included and valued. 

  • Communication & Influencing Skills

    For Managers

    This course will provide participants with an opportunity to develop their current skill-base.  It will look at what influencing is, the different approaches, and the key skills required to influence effectively. 

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