How to use the Homelessness Outcomes Star

Use the Star to improve support planning conversations and celebrate positive change.

The Homelessness Outcomes Star is a person-centred tool for exploring the strengths and support needs of people using homelessness services. Widely used across the homelessness sector, the Star underpins conversations between staff and service users by helping them to acknowledge strengths and progress, as well as identifying those areas where support is needed.

The Homelessness Outcomes Star is designed for in-depth, collaborative discussions of progress at regular intervals, alongside more frequent keywork meetings. The Star’s Journey of Change model gives staff and clients a client-led way of measuring and motivating successful change. You’ll discuss progress from stuck to accepting help, through to believing, learning and self-reliance. Mapping this journey on the Star chart provides an accessible, visual record of progress for both you and your clients. Actions agreed during these sessions go on to your client’s support plan, and outcomes are reviewed when you next complete a Star together.

Homelessness Outcomes Star data can also be used to produce management reports showing support needs and progress across a service or team. You can use this information to improve service delivery, for example identifying staff training needs, gaps in provision or opportunities for partnership working.

Homeless Link’s Outcomes Star training gives you the skills and understanding to use the Star to its full potential. You'll receive the User Guide in hard copy and PDF.

You might also want to consider courses such as Effective Keyworking and Motivational Interviewing which strengthen support working skills.

Who is this course for?

This course is suitable for new frontline staff or experienced professionals who have not previously had Outcomes Star training.

Experienced Star users should contact us about booking an Outcomes Star Refresher day.

What will you learn? 

On completion of this course you will:

  • Understand how the Homelessness Outcomes Star supports effective keyworking
  • Be able to use the Star with the people you support
  • Know how the Star aligns with strengths-based approaches
  • Be able to develop engagement and manage disagreement 
  • Know how to implement the Star within your organisation


One day course

Costs (in-house training)

This course can be booked in-house for a team of up to 16
Members: £799
Associate members: £920
Non members: £1,150

Very valuable training

Karen Cummins, Lamp

Talk To Us

James Cuming

Training manager

James our training manager develops and manages Homeless Link's in-house training programme.

Telephone: 020 7840 4450
Twitter: @TrainingHL