Homelessness Outcomes Star

This course will give you the skills and understanding to use the Star to its full potential, it will help you improve your support planning conversations and celebrate positive change.

The Homelessness Outcomes Star is a person-centred tool for exploring the strengths and support needs of people using homelessness services. Widely used across the homelessness sector, the Star underpins conversations between staff and service users by helping them to acknowledge strengths and progress, as well as identifying those areas where support is needed.

The Homelessness Outcomes Star is designed for in-depth, collaborative discussions of progress at regular intervals, alongside more frequent keywork meetings. The Star’s Journey of Change model gives staff and clients a client-led way of measuring and motivating successful change. You’ll discuss progress from stuck to accepting help, through to believing, learning and self-reliance. Mapping this journey on the Star chart provides an accessible, visual record of progress for both you and your clients. Actions agreed during these sessions go on to your client’s support plan, and outcomes are reviewed when you next complete a Star together.

Homelessness Outcomes Star data can also be used to produce management reports showing support needs and progress across a service or team. You can use this information to improve service delivery, for example identifying staff training needs, gaps in provision or opportunities for partnership working.

You'll receive the User Guide in hard copy and PDF.

You might also want to consider courses such as Effective Keyworking and Motivational Interviewing which strengthen support working skills.

Online learning

If you are interested in potentially running this topic through our live, interactive online in-house offer please contact James Cuming on 07375 042 815 or james.cuming@homelesslink.org.uk 

Who is this course for?

This course is suitable for new frontline staff or experienced professionals who have not previously had Outcomes Star training.

Experienced Star users should contact us about booking an Outcomes Star Refresher day.

What will you learn? 

On completion of this course you will:

  • Understand how the Homelessness Outcomes Star supports effective keyworking
  • Be able to use the Star with the people you support
  • Know how the Star aligns with strengths-based approaches
  • Be able to develop engagement and manage disagreement 
  • Know how to implement the Star within your organisation


Face to face: One-day course
Online: Three 1.5 hour modules delivered over three dates 

Costs for one full-day face to face course or three 1.5 hour online modules

This course can be booked for a team of up to 16 for face to face training or up to 20 for online training 

Members face to face: £825 plus Trainer expenses
Members online: £850 - no Trainer expenses

Associate members face to face: £945 plus Trainer expenses
Associate members online: £970 - no Trainer expenses

Non members face to face: £1,175 plus Trainer expenses
Non members online: £1,200 - no Trainer expenses

Very valuable training

Karen Cummins, Lamp

Talk To Us

James Cuming

Training manager

James our training manager develops and manages Homeless Link's in-house training programme.

Telephone: 020 7840 4450
Email: training@homelesslink.org.uk
Twitter: @TrainingHL