Managing conflict, violence and aggressive situations

Develop strategies to safely deal with violent incidents and aggressive behaviour from the people you support.

Check your diary

We have scheduled availability for Managing Conflict, Violence and Aggressive Situations.

  • 10 July 2019 in London - BOOK NOW
  • 13 January 2020 in Manchester | Earlybird discount available - BOOK NOW

This course provides practical advice to help you deal with verbal abuse, threats and aggression from service users. You will pick up techniques that can be adapted for use in you work place and learn both pre-emptive strategies and positive action that can be taken when an incident is taking place.

Who is this course for?

It is suitable for frontline staff and volunteers in the homelessness and supported housing sector.

What will you learn?

On completion of this course you will:

  • be able to recognise violence & aggression
  • understand the difference between conflict and crisis management
  • understand the ‘fight or flight’ response
  • have a range of methods to safely manage your own reactions
  • know how to manage cooperative and uncooperative clients
  • know how to manage conflict in a range of working situations
  • know how small changes to your working environment can improve your safety
  • understand effective post incident management
  • have prepared an action plan to help you get going after the course


One-day course

Costs (in-house training)

This course can be booked in-house for a team of up to 16
Members: £799
Associate members: £920
Non members: £1,150

"Just wanted to say how much we all enjoyed the training and how relevant it was for us."

Project Manager, Streetwise Opera

Talk To Us

James Cuming

Training manager

James our training manager develops and manages Homeless Link's in-house training programme.

Telephone: 020 7840 4450
Twitter: @TrainingHL