Mental Health: navigating services

The process of getting help from specialist mental health services on behalf of the people you support can be confusing. This course will help you to build relationships with your local mental health teams and show you how to make appropriate referrals to the right services. 

Who is this course for?

For frontline staff, keyworkers and their managers who regularly work with clients who have mental health issues

What will you learn?

On completion of this course you will:

  • Understand the recent changes to mental health provision and understand how your local mental health services are funded
  • Understand clients’ mental health needs
  • Understand the distress continuum
  • Learn how to build relationships with your local mental health teams
  • Understand when to refer a client to mental health services
  • Understand how to make an appropriate referral to the relevant service
  • Understand how to work with clients with mental health issues in a hostel/supported housing


Face to face: One-day course
Online: Three 1.5 hour modules delivered in one day

Online learning

Due to the current Covid19 pandemic we are delivering our face to face courses online via the Zoom platform. Each course is delivered over three 1.5-hour modules in one-day at the following times:

Module 1- 9:30am-11am
Module 2- 12pm-1:30pm
Module 3- 2:30pm-4pm 

We can be flexible on the above delivery model if needed, but an additional cost may be incurred. 

If you would like to discuss our online training offer in more detail, please use the following contact information below:
​Call: James on 07375 042 815 or Sharelle on 07881921476

Costs for one full-day face to face course or three 1.5-hour online modules

This course can be booked for a team of up to 16 for face to face training or up to 20 for online training: 

Members face to face: £850 plus Trainer expenses
Members online: £850 - no Trainer expenses

Non-members face to face: £1,200 plus Trainer expenses
Non-members online: £1,200 - no Trainer expense

Talk To Us

James Cuming

Training manager

James our training manager develops and manages Homeless Link's in-house training programme.

Telephone: 020 7840 4450
Twitter: @HLMemServices