Supporting People with Welfare Reform

Get up to speed with the most important changes to the social security system and their impact on single people who become homeless.

This course will include updates and information on:

  • Universal Credit;
  • Sanctions;
  • Housing Benefit (HB), including changes to the Local Housing Allowance (LHA) and the Shared Accommodation Rate (SAR);
  • The Benefit Cap;
  • Changes to supported exempt accommodation and the introduction of ‘Specified Accommodation’.

Who is this course for?

It is suitable for managers and frontline staff, in the homelessness and supported housing sector, who are involved in supporting service users to better manage their benefit claims. 

What will you learn?

On completion of this course you will have an improved understanding of:

  • The most important reforms and the principles behind them;
  • The relevant legislation, including the Welfare Reform Act, Welfare Up-rating Bill and the 2010 Emergency Budget;
  • Universal Credit; why it’s being introduced, when and where it is coming in and how it will affect single homeless people; the very latest news on supported exempt accommodation
  • Sanctions; the new requirements as of Oct 2012, the newly introduced easement of claimant conditionality and the relevance of Matthew Oakley’s recent independent review of the current regime;
  • Localism:  local welfare assistance, Council Tax Benefit and more;
  • Changes to HB, including changes to Local Housing Allowance, Shared Accommodation Rate, Discretionary Housing Payments, the Targeted Affordability Fund, and the Anglesey Judgement and its relevance to claiming HB for temporary accommodation such as night shelters.

In addition, you will also receive an overview of the recent changes to the entitlements of EEA nationals and some key information around Personal Independence Payments (PIP).


The course will last for approx. 5 hours

Costs (in-house training)

This course can be booked in-house for a team of up to 16
Members: £670
Associate Members: £770
Non-Members: £960


Talk To Us

James Cuming

Training manager

James our training manager develops and manages Homeless Link's in-house training programme.

Telephone: 020 7840 4450
Twitter: @TrainingHL