Training courses

  • Complex trauma and Trauma Informed Care for managers

    For Managers

    This course is similar to the Introduction to Complex Trauma and Trauma Informed Care course for frontline staff but is aimed specifically at operational and senior managers.  

  • Conflict Management: violent and aggressive behaviour

    For Front line support workers and Volunteers and others

    Practical training to help you deal with verbal abuse, violence, threats and aggression. Learn techniques that can be adapted for use in your service, pre-emptive strategies and positive action, and de-escalation skills. You will also learn what...

  • Criminal Justice & homelessness

    For Front line support workers and Managers

    Find out how to work with people who have a history of offending to reduce re-offending and help them achieve positive goals.

  • Domestic abuse and homelessness

    For Front line support workers and Managers

    This course will provide you with an introduction to domestic abuse, looking specifically at how it might impact on service users in a range of homelessness settings.

  • Drug and alcohol use: an introduction

    For Front line support workers and Managers

    This course will introduce the main issues associated with drug and alcohol use among homeless people. You will explore the reasons for drug and alcohol use and learn how to recognise the resulting effects. You will develop your professional practice...

  • Education, Training and Employment (ETE)

    For Front line support workers and Managers

    Develop practical skills and knowledge, coaching tools and the confidence you need to empower your clients to take risks, step out of their comfort zones and support them through challenges and changes.

  • End of life care

    For Front line support workers

    Learn more about how to support residents who have deteriorating health and who may be approaching their end of life.

  • Equality and diversity

    For Front line support workers and Managers and Volunteers and others

    Develop your understanding and promote good practice around equality and diversity in your service.

  • bunch of keys

    Evictions, Abandonment and Exclusions: prevention

    For Front line support workers and Managers

    This course will explore practical ways to reduce unplanned moves from your service.

  • Facilitation skills

    For Front line support workers and Managers

    Find out how to implement the tools, strategies and techniques that will empower you as a facilitator to engage, connect and competently lead groups of any size with confidence.

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