A programme of courses for Frontline Staff in the homelessness and supported housing sectors. These courses will ensure you have the essential knowledge and skills to work with people who are experiencing or at risk of experiencing homelessness.
An introductory course that will explore what Complex Trauma and Trauma Informed Care is, and provide an opportunity to reflect on how your service can be a safe and empowering environment for staff and the people you support.
Practical training to help you deal with verbal abuse, violence, threats and aggression. Learn techniques that can be adapted for use in your service, pre-emptive strategies and positive action, and de-escalation skills. You will also learn what actions to take after an incident has occurred.
Lone workers and their managers face a range of issues specific to their work. This course will explore areas such as health and safety, the maintenance of effective management systems, and communicating effectively and assertively.
Organisations that support vulnerable people must ensure that the rights and interests of individuals are respected and that the work undertaken by staff fully reflects this. Mistakes can have serious consequences. This course will explain how you should manage professional boundaries in your daily work.
This course will consider the policies and procedures that all organisations must have in place as well as the skills and knowledge their staff need to take steps to safeguard clients; to know the signs and indicators of abuse; know how to raise safeguarding concerns within the updated guidelines; and to become familiar with new terminology associated with the Care Act.
This course aims to develop emotional resilience amongst staff by exploring stress, compassion fatigue, burnout and vicarious trauma, and develop strategies and techniques for managing self-care and emotional wellbeing.
For all Local Authority and Voluntary Sector staff involved in the homeless assessment process. Understand who your local partners are in homelessness and other sectors and find out how you can work together.