Supporting LGBTIQ+ people

An introduction and resource list for staff to develop good practice and welcoming services for people who identify as LGBTIQ+.

Service providers are not always aware of the sexuality or gender identity of the people they support, and might not understand their needs. As a result, LGBTIQ+ individuals can struggle to get the right support, delaying their progression out of homelessness and increasing the risk of further disadvantage or exclusion.

This guidance, updated in 2019 by The Outside Project, is written for staff who are new to LGBTIQ+ issues, or those seeking to make their service more inclusive, welcoming and safe. It includes links to specialist agencies and resources to help you develop service provision tailored to individuals' needs.

Supporting LGBTIQ+ people in homelessness services

Rainbow flag

Helping staff in homelessness services to develop good practice in supporting people who identify as LGBTIQ+.

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Tasmin Maitland

Head of innovation and good practice

Tasmin leads our Innovation and Good Practice team, with projects including Housing First England, London PLUS, Youth Homelessness, Day Centres, Reboot, Counts & Estimates, and our effective practice guidance and toolkits.

Telephone: 020 7840 4451
Email: tasmin.maitland@homelesslink.org.uk
Twitter: @Tasmin_IGP