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It’s vital that you make best use of your interactions with the people you support in order to build trust, identify key issues, collect information and agree actions. We recognise that staff will be using communication skills every day, so this session is an opportunity to consolidate those skills and to reflect on practice.

This course covers personal preparation, power dynamics, communication strategies, and the psychological impact of physical environments. It provides an introduction to positive, solution-focused communication.

Who is this course for?

It is suitable for frontline staff in the homelessness and supported housing sector, who want to develop their skills.

What will you learn?

By the end of the course, participants will be able to:

  • Describe the elements of effective communication
  • Apply strategies for positive communication
  • Review their personal skills and areas for development
  • Use solution-focused approaches
  • Identify barriers to effective communication in their workplace
  • Review their working environment from a psychologically informed perspective


Face to face: One-day course
Online: Three 1.5 hour modules delivered in one day

Online learning

Due to the current Covid19 pandemic we are delivering our face to face courses online via the Zoom platform. Each course is delivered over three 1.5-hour modules in one-day at the following times:

Module 1- 9:30am-11am
Module 2- 12pm-1:30pm
Module 3- 2:30pm-4pm 

We can be flexible on the above delivery model if needed, but an additional cost may be incurred. 

If you would like to discuss our online training offer in more detail, please use the following contact information below:
Email: training@homelesslink.org.uk
​Call: James on 07375 042 815 or Sharelle on 07881921476

Costs for one full-day face to face course or three 1.5-hour online modules

This course can be booked for a team of up to 16 for face to face training or up to 20 for online training: 

Members face to face: £885 plus Trainer expenses
Members online: £885 - no Trainer expenses

Non-members face to face: £1,260 plus Trainer expenses
Non-members online: £1,260 - no Trainer expenses