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This course will give you the practical skills needed to help clients improve self-awareness, build motivation and self-esteem, break free from unhelpful behavioural patterns, and take responsibility for their actions and choices.

A mixture of training methods is used on this course. You will explore typical problems faced by professionals that work with vulnerable people, such as the tendency to attribute “blame” on to others and resistance to pro-activity. The blend of approaches is designed to ensure that you will gain insights that are of immediate, practical use in your everyday working life.

Who is this course for?

Those involved in voluntary sector support services for people experiencing homelessness such as outreach workers, day centre workers, and hostel workers. As well as Local Authority Housing Option Teams. It will be of particular relevance to workers who refer service users to statutory mental health services as part of their role. 

What will you learn?

On completion of this course you will:

  • Be able to refer appropriately to the principles and relevant sections of the Mental Health Act 1983 (MHA) when making a referral to statutory services, specifically in the use of the Mental Health screening tool
  • Be able to refer appropriately to relevant sections of the Mental Capacity Act 2005 (MCA) when making a referral to statutory services, specifically in the use of the Mental Capacity screening tool
  • Be able to make an assessment of capacity (S3 MCA) using the Mental Capacity Act 2005
  • Have considered options for contributing to the care plan once someone has been admitted to a psychiatric inpatient unit
  • Have considered how the Safeguarding procedures, as defined by the Care Act 2014, may be relevant to a person who is experiencing homelessness
  • Be able to make an appropriate intervention with a person experiencing homelessness where they are at immediate risk of significant harm or death.


Face to face: One-day course
Online: Three 1.5 hour modules delivered in one day

Online learning

Due to the current Covid19 pandemic we are delivering our face to face courses online via the Zoom platform. Each course is delivered over three 1.5-hour modules in one-day at the following times:

Module 1- 9:30am-11am
Module 2- 12pm-1:30pm
Module 3- 2:30pm-4pm 

We can be flexible on the above delivery model if needed, but an additional cost may be incurred. 

If you would like to discuss our online training offer in more detail, please use the following contact information below:
Email: training@homelesslink.org.uk
​Call: James on 07375 042 815 or Sharelle on 07881921476

Costs for one full-day face to face course or three 1.5-hour online modules

This course can be booked for a team of up to 16 for face to face training or up to 20 for online training: 

Members face to face: £885 plus Trainer expenses
Members online: £885 - no Trainer expenses

Non-members face to face: £1,260 plus Trainer expenses
Non-members online: £1,260 - no Trainer expenses