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Online learning

If you are interested in potentially running this topic through our live, interactive online in-house offer please contact James Cuming on 07375 042 815 or james.cuming@homelesslink.org.uk

Who is this course for?

It is suitable for front line staff in the homelessness and supported housing sector who support people living in accommodation services. 

What will you learn?

At the end of this course you will be able to:

  • To understand the purpose of income collection and rent arrears prevention policy and procedures and the implications of rent arrears.
  • Support people to prevent and manage arrears in a way that is sensitive to their needs.
  • Address late and underpayments and repayment options. 
  • Implement the rent arrears recovery process.
  • Provide clients with appropriate support to maximise their income.


Face to face: One-day course
Online: Three 1.5 hour modules delivered over three dates 

Costs for one full-day face to face course or three 1.5 hour online modules

This course can be booked for a team of up to 16 for face to face training or up to 20 for online training 

Members face to face: £885 plus Trainer expenses
Members online: £885 - no Trainer expenses

Non-members face to face: £1,260 plus Trainer expenses
Non-members online: £1,260 - no Trainer expenses