Training Tuesday: Outreach skills and COVID-19

Tuesday, 2 June 2020
Online | 10.00am-11.30am

This course will look at outreach in a COVID-19 environment. This course will address communication and engagement, the impact of trauma, reluctance and ambivalence, as well a how to manage these issues with motivation and engagement skills.

What will you learn?

By the end of this course, participants will have learned how to:

  • Recognise and respond to individual and environmental needs and choices
  • Adopt a persistent, case work approach that is focused on empowering staff to build safe relationships with strengths based assessment
  • Plan and carry out an outreach shift, including safety/risk assessment and welfare checks within a post COVID-19 context
  • Respond positively if individuals disengage or refuse an offer of support and how to work with people who are enforced to stay in accommodation
  • Understand the link between trauma and homelessness
  • Use a range of communication techniques that support motivation
  • Be aware of the role of outreach within a wider homelessness pathway to end someone’s homelessness again in a COVID-19 context. 

This online the course is designed to be participatory and interactive. There will be pre and post-course learning.

Module one: Communication and engagement in an outreach and COVID-19 context

Module two: Understanding the impact of trauma, reluctance, and ambivalence in your working relationship

Module three: Motivation and engaging with the wider service environment.

Who is this course for?

Frontline workers and managers within outreach services.


How our online training courses work: Each course subject consists of 3 live interactive training modules, which will take place over 3 consecutive weekly installments. The course will be tailored to address the needs of the sector during COVID-19. When you sign up, you will be signing up for all 3 modules.

Module 1: Tuesday, 2 June 2020 | 10.00am-11.30am

Module 2: Tuesday, 9 June 2020 | 10.00am-11.30am

Module 3: Tuesday,  16 June 2020 | 10.00am-11.30am


£75.00 per person - all three modules are included in this price

This course is also available to be booked for staff teams of up to 20 people, to be delivered online "in-house" in live interactive sessions on dates to suit your organisation.

Please contact or telephone James on 07375 042 815​ for more information. Prices are from £700 for up to 20 staff members.


For individual/small group bookings for the dates above - Book your place



I really enjoyed the training and the subject matter, it was really well presented and Jo was brilliant, very friendly and informative. I would attend again and am interested in pursuing this further.

Sara Cockrill,

Talk To Us

James Cuming

Training manager

James our training manager develops and manages Homeless Link's in-house training programme.

Telephone: 020 7840 4450
Twitter: @TrainingHL