Professional Boundaries

Monday, 31 January 2022
Online | 9.30am-4.00pm

Staff can be faced with dilemmas and can sometimes find themselves in tricky situations where they are uncertain of the most appropriate course of action. This course will enable participants to explore these critical issues.

In some cases, perhaps a line has been crossed in terms of acceptable professional practice or there has been an allegation that a code of conduct has been breached. 

By reflecting on these situations, staff and their managers can adopt good practice strategies to ensure staff work within professional boundary guidelines and adhere to policies and codes of conduct.

Who is this course for?

Frontline staff and managers within homelessness and supported housing settings.

What will you learn?

By the end of the course participants will have:

  • Reflected on their own experiences of, and perspectives on, managing professional boundaries
  • Explored the reasons why we need boundaries, why we might sometimes cross them and the potential consequences of a boundary crossing
  • Reflected on a number of real life ‘boundary’ scenarios and established ways of managing them
  • Discussed and agreed good practice guidelines and appropriate policies, procedures and codes to manage professional boundaries.

Module one

  • Experiences - participants are encouraged to reflect on any boundary issues or concerns they have, or have had.
  • What is a boundary? Meanings and interpretations and the difference between a boundary violation and a crossing.
  • Why do we need boundaries? Clarity on the need for safe working and other good practice issues.
  • Personal v Professional boundaries? Exploring differences and how personal and professional boundaries can become confused.
  • Setting standards  - common standards, codes and organisational policy and procedures.

Module two

  • Questionnaire - short scenarios that are typical examples of boundary dilemmas. Participants are asked to state their reactions to these which are then discussed more widely.
  • Case studies – more detailed actual examples of boundary crossings that require discussion and proposed ways of managing in small groups.
  • A simple RAG model of professional boundaries and explore safe boundaries, boundary violations and boundary crossings.
  • Reflective Practice to maintain boundaries.

Module three

  • Getting help and support – a look at boundary risks and sources of help and support.
  • Risk Assessment – as a boundary tool.
  • Exploring non-client focused boundaries (staff, partners etc.)
  • Feedback and professional boundaries – Looking at a key communication process to maintain professional boundaries.


This course consists of 3 live interactive training modules, which will take place during one day, with breaks. When you sign up, you will be signing up for all 3 modules.

We ask for a commitment from delegates to attend all 3 sessions. Sessions are not recorded, and slides will not be available until all 3 sessions have taken place.

Module 1: Monday, 31 January 2022 | 9.30am-11.00am

Module 2: Monday, 31 January 2022 | 12.00pm-1.30pm

Module 3: Monday, 31 January 2022 | 2.30pm-4.00pm

Cost and bookings

Members - £95 per person - all three modules are included in this price - if you are a Homeless Link member, you will need to login/create a login using your organisation e-mail address in order to access the member rate

Non-members - £125 per person - all three modules are included in this price

Book and pay online

Book online here

Bookings to be invoiced

For bookings of 3 or more places, an invoice can be raised - please email to make bookings to be invoiced. Please provide names and email addresses of the delegates wishing to be booked for the training. We are unable to take requests for invoicing for fewer than 3 people for our online training.

Cancellation policy

Please find our cancellation policy for public online delivered training here

Bookings for larger groups

This course is also available to be booked for staff teams of up to 20 people, to be delivered online "in-house" in live interactive sessions on dates to suit your organisation. This course can booked to be delivered in-person (subject to government advice).

Please contact or telephone James on 07375 042 815​ for more information. Prices are from £850 for up to 20 staff members.