Reflective Practice and resilience for frontline staff

Monday, 20 September 2021
Online | 9.30am-4.00pm

Reflective practice enables individuals and teams to ‘step back’ from their work and to learn from experience, either individually or in a group setting. It is particularly important for staff working with people whose circumstances are complex.

By developing reflective practice skills, staff can identify ways to build their resilience, to learn from challenging situations, and to use these skills to reduce the negative impact of stress in the workplace.

What will you learn?

By the end of the course, participants will be have learned:

  • To describe Reflective Practice techniques

  • How to apply Reflective Practice in their role

  • To identify risk areas for stress in their role

  • To apply strategies to deal with stress and build resilience

  • To identify opportunities to introduce reflective practice within teams.

Module 1

  • Reflective Practice, what does this mean? 

  • Benefits of building reflective practice into the working day

  • Theories, models and applications to enhance practice on the front line, and with service users.

Module 2

  • Putting models into practice

  • Understanding learning styles in order to apply them to interactions with each other and service users. 

  • Learning effective strategies to build reflective practice into everyday work.

Module 3

  • Understanding resilience and the part it plays in effective practice.

  • Ways to build resilience individually and as a team

  • Identifying resilience levels and how to enhance them through reflective practice

  • Tips and tricks to increase resilience on the front line

  • Self talk and self care.

There will be a participant workbook to use for the sessions and some  pre-coursework to complete.

Who is this course for?

For all frontline staff who are looking to build on their resilience and reduce the negative impact of stress in the workplace.


This course consists of 3 live interactive training modules, which will take place during one day, with breaks. When you sign up, you will be signing up for all 3 modules.

We ask for a commitment from delegates to attend all 3 sessions. Sessions are not recorded, and slides will not be available until all 3 sessions have taken place.

Module 1: Monday, 20 September 2021 | 9.30am-11.00am

Module 2: Monday, 20 September 2021 | 12.00pm-1.30pm

Module 3: Monday, 20 September 2021 | 2.30pm-4.00pm

Cost and bookings

Members - £95 per person - all three modules are included in this price - if you are a Homeless Link member, you will need to login/create a login using your organisation e-mail address in order to access the member rate

Non-members - £125 per person - all three modules are included in this price

Book and pay online

Book online here

Bookings to be invoiced

For bookings of 3 or more places, an invoice can be raised - please email to make bookings to be invoiced. Please provide names and email addresses of the delegates wishing to be booked for the training. We are unable to take requests for invoicing for fewer than 3 people for our online training.

Cancellation policy

Please find our cancellation policy for public online delivered training here

Bookings for larger groups

This course is also available to be booked for staff teams of up to 20 people, to be delivered online "in-house" in live interactive sessions on dates to suit your organisation.

Please contact or telephone James on 07375 042 815​ for more information. Prices are from £850 for up to 20 staff members.