Universal Credit and Supported Accommodation

Wednesday, 22 September 2021
Online | 9.30am-4.00pm

Against the backdrop of COVID-19 and the increase of Universal Credit (UC) claimants, this course will explore the key rules for UC and Housing Benefit (HB) and the need to claim HB to cover rent for people living in supported accommodation. 

The course will also consider how to claim both benefits, and the role of support workers in helping to claim these benefits and resolve difficulties that might be encountered with either.

What will you learn?

This course will:

  • Explain the UC entitlement rules and the key HB rules that would apply for people living in supported housing
  • Explain when the DWP might make Alternative Payment Arrangements, help a claimant budget, allow for Direct Deduction for arrears; including rent to be made
  • Explain the process for claiming both UC and HB
  • Explore how to solve problems in claiming these benefits for those in supported housing
  • Discuss the implications of gaining employment in supported housing  
  • Discuss how support workers can be important in resolving difficulties 
  • Explore the issues and problems that may arise from moving on from supported housing into private sector accommodation
  • Discuss the impact of COVID-19 on the UC rules and claiming process.

Module 1

  • Who can claim Universal Credit and the rules governing a claim? 
  • Overview of the claimant's role in claiming UC 
  • Evidence requirements and checking requirements
  • How is UC paid generally and the rules for making the first payment
  • The impact of COVID-19 on the UC rules and claiming process
  • True or False Quiz – Universal Credit rules
  • UC Entitlement Case Studies

Module 2

  • Alternative Payment Arrangements – shorter payment periods, advance payments & direct deductions
  • DWP – Help with budgeting
  • Housing costs – the HB rules, Absences and dual HB/UC rules
  • The process for claiming HB
  • Claimant's role in claiming HB
  • HB evidence requirements and checking requirements/What changes should be reported
  • The impact of COVID-19 on the UC rules and claiming process
  • Alternative Payment Arrangements Case Studies 
  • Exercise – Differences on absences and dual HB/UC
  • The HB claiming process - True or False Quiz

Module 3

  • Why HB and not UC for housing costs?
  • What are the implications of finding a job whilst in supported housing
  • What is Exempt/Specified accommodation and how does a landlord prove to the local authority that the accommodation provided is in fact supported
  • Getting a job whilst in supported housing – better off calculations
  • Moving into the private sector: what happens to existing claims for housing benefit and how to ensure UC claims now include housing costs
  • Barriers to successfully claiming UC
  • Calculations: Getting a job whilst in supported accommodation
  • Group discussion on overcoming barriers to claiming UC (shared experience)

Who is this course for?

This course is aimed at participants new to this area of law but the course may also benefit those who are more experienced who require a greater understanding.


This course consists of 3 live interactive training modules, which will take place during one day, with breaks. When you sign up, you will be signing up for all 3 modules.

We ask for a commitment from delegates to attend all 3 sessions. Sessions are not recorded, and slides will not be available until all 3 sessions have taken place.

Module 1: Wednesday, 22 September 2021 | 9.30am-11.00am

Module 2: Wednesday, 22 September 2021 | 12.00pm-1.30pm

Module 3: Wednesday, 22 September 2021 | 2.30pm-4.00pm

Cost and bookings

Members - £95 per person - all three modules are included in this price - if you are a Homeless Link member, you will need to login/create a login using your organisation e-mail address in order to access the member rate

Non-members - £125 per person - all three modules are included in this price

Book and pay online

Book online here

Bookings to be invoiced

For bookings of 3 or more places, an invoice can be raised - please email Lana.Newby@homelesslink.org.uk to make bookings to be invoiced. Please provide names and email addresses of the delegates wishing to be booked for the training. We are unable to take requests for invoicing for fewer than 3 people for our online training.

Cancellation policy

Please find our cancellation policy for public online delivered training here

Bookings for larger groups

This course is also available to be booked for staff teams of up to 20 people, to be delivered online "in-house" in live interactive sessions on dates to suit your organisation.

Please contact James.Cuming@homelesslink.org.uk or telephone James on 07375 042 815​ for more information. Prices are from £850 for up to 20 staff members.