Knowledge Hub

These two briefings aim to help homelessness services to employ people with lived experience in the most constructive way possible that mutually benefits both the employer and employee.

Guidance for frontline staff and managers working in rough sleeping outreach services and a printable information leaflet for new or existing volunteers for outreach services.

A Skills Framework for frontline roles in the homelessness sector which includes types of roles, services, and the knowledge, skills and behaviours required for each role.

How can services get the best from volunteers?