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Supporting the sector

This work includes ensuring the sector have relevant and timely knowledge and information to enable them to provide effective services and holistic support, developing and supporting implementation of approaches and interventions that meet the needs of people accessing and working in services, and developing understanding and capacity to implement new models in homelessness service design.

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    Service design

    Developing and supporting implementation of models of homelessness provision and increased access to housing
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    Service delivery

    Building capacity so services and support are holistic and meet the diverse needs of those accessing them
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    Preventing new homelessness by improving cross-system practice and repeat homelessness by upskilling the sector
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    Ending homelessness requires coordination between many different agencies, including charities and housing associations, community and faith groups, local authorities and other public services, as well as people with lived experience.

Relationship-based approaches

In recent years the sector has seen an introduction of a number of innovative approaches to supporting people who are experiencing homelessness; Psychologically-informed environments, trauma-informed Care, Housing First and strengths-based working to name a few.


Strengths-Based or Asset-Based Approaches focus on the positive qualities of the people we work alongside, the organisation and the local community. Rather than addressing the ‘problems’ of the individual, they look to get to know the person as a whole to identify strengths and goals that the person wishes to work towards.

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Trauma-informed care

Trauma Informed Care is an approach which can be adopted by organisations in order to improve awareness of trauma and its impact, to ensure that the services provided offer effective support and, above all, that they do not re-traumatise those accessing or working in services. TIC is an approach which is widely used across many sectors in the US and elsewhere, and is growing in popularity here in the UK.

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Psychologically Informed Environments are services that are designed and delivered in a way that takes into account the emotional and psychological needs of the individuals using them. The concept of PIE emerged following discussions of a multi-agency working group, convened by the Royal College of Psychiatry, interested in community mental health provision in the UK.

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Our people

Our Sector Development directorate is made up of the Practice, Partnerships and Member Services teams.

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    Jo Prestidge

    Head of National Practice Development

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    Alex Smith

    Senior National Practice Development Project Manager (Housing First Lead)

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    Lauren Page-Hammick

    National Practice Development Project Manager (Youth Homelessness Lead)

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    Vicky Album

    National Practice Development Project Manager (Strengths-based Practice Lead)

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    Viv Griffiths

    National Practice Development Project Manager

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    Natalie Allen

    Head of National Partnerships

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    Sirea Jabar

    Partnership Manager (North)

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    Steven Barkess

    Partnership Manager (Central)

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    Chris Dutton

    London Strategy Lead

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    Chrystalla Karvella

    Partnership Manager (London & South East)

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    Greg Headley

    Partnership Manager (London & South East)

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    Catherine Storey

    Partnership Manager (East & East Midlands)

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    Kate Alaway

    Head of Member Services

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    Lizzie March

    Membership Manager

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    Mike Wilson

    Membership Data and Quality Manager

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    Alex McKenzie

    Conference and Events Manager

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    Lana Newby

    Events Officer

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    Laura Millward

    Senior Learning & Development Manager

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    James Cuming

    Training Manager

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    Sharelle Hunte

    Training Officer

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    Sophie Price

    Consultancy Manager

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    Sian Morris

    Consultancy Officer

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    Helen McCall

    Marketing Manager for Member Services

Co-production toolkit

Organisations and services are co-produced when professionals and people with experience of using them, work together to design and run the service. Full co-production means sharing power – giving people who use services an equal chance to sit at the table and make decisions about how to run it better. Our toolkit is designed to help services take steps towards introducing co-production.

Find out more