As the membership organisation for homelessness sector, Homeless Link works in the interests of the workforce. There are thousands of people working in homelessness and adjacent sectors. The work can be incredibly rewarding but also comes with many challenges.

We help our members to recruit and retain the very best staff and volunteers to deliver the best services. We also research and advocate on behalf of the workforce.

Find out more about becoming a Homeless Link member.

Recruitment

We have created a range of resources to support the sector when it comes to recruitment.

Jobs Board

This is where homelessness services can advertise any vacancies to thousands of interested users.

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DBS Guidance

We've produced an overview of the different types of Disclosure and Barring Service checks when recruiting.

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Job descriptions

We have created standard job descriptions for common roles in the homeless sector, from advice workers to Project Managers, and even Chief Executives and trustees.

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Recruitment policies

For organisations who are new to employment we can offer consultancy support such as with drafting policies etc.

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What's it like to work in homelessness?

This is a video of interviews with different people who currently work in the sector.

Retention

Training and development is crucial to staff retention. Homeless Link delivers an extensive training programme through a combination of open courses that individuals can attend, or tailored courses that can be delivered in house. In particular we are currently running a training programme that is accredited by the Chartered Institute of Housing. This level three Certificate in Providing Homelessness Services is a unique initiative – aiming to give people qualifications that are recognised across the industry.

With our unique understanding of the Homelessness workforce, Homeless Link has also created a new National Homelessness Skills Framework, funded by MHCLG.

Taking our learning from frontline work we have produced a series of resources on psychologically informed management.

We offer specific training and support in leadership for staff moving into management, and also for established leaders, right up to CEO level.

And we offer coaching for leaders, groups and teams for all levels, including specialist coaching for leaders and sessions for teams. All of which can contribute to the retention of staff.

Looking after the wellbeing of staff is critical in retention, particularly in high stress and complex jobs that are often found in homelessness. We run a number of courses on this. For example looking at Time Management, managing Stress and Trauma and Reflective Practice.

And if you prefer a podcast you can listen here:

You can read about the experience of a course attendee in this guest blog.

A critical part of retaining staff is to ensure that the working environment is equitable, diverse and inclusive. Homeless Link is on our journey to continually improve our efforts in this space (see our strategy), but we also have a number of resources available to help Homelessness Organisations:-

Recent materials on inclusive services

Here are some recent publications from Homeless Link on how to make our organisations more inclusive. Visit the Knowledge hub for more.

A new national skills framework

As part of our VCFS grant from MHCLG, Homeless Link has developed a new national skills framework, designed to be a key resource to support the learning and development of the housing and homelessness workforce.

The National Homelessness Skills Framework provides an overview of the key frontline roles within the sector, and the knowledge, skills and behaviours needed to underpin effective delivery.

It aims to create a common skills language for the current and prospective workforce to help facilitate the recognition of transferable skills, knowledge and behaviours and support career development, so that skills can be passported between services, helping the sector to retain qualified, knowledgeable staff.

The framework can be used by people who are looking to work in the sector, those who wish to develop their skills within their current role, managers to support staff development, and HR/recruitment leads.

Download the Skills Framework here.

For more information about workforce issues

6M5A1830

Kate Alaway

Head of National Workforce Development

Kate is Homeless Link's Head of National Workforce Development. She manages the team who provide services designed to help create a high-performing homelessness workforce with the skills, knowledge and behaviours to provide professional and consistent support to people experiencing homelessness, and the recognition for this expertise.