The purpose of this page is to provide an overview of the main links between mental health diagnoses and homelessness, and how staff can best support individuals.
People experiencing homelessness are disproportionately affected by mental health challenges, often due to trauma, barriers to support, and the experience of homelessness itself. Frontline workers need the knowledge and skills to recognise mental health needs and work effectively with mental health services to ensure people receive the right support.
Bitesize Learning
In partnership with EASL (Enabling Assessments Service London), we have created a free bitesize e-learning series on Mental Health and Homelessness. This 7-part series serves as a foundational resource.
Quick tips for homelessness workers
Supporting someone who is homeless begins with taking the time to connect, listen, and understand their needs. Small acts of kindness and practical support can help build trust, encourage open conversations, and help connect people with the services they need to improve their health and wellbeing.
Read more here
Quick tips for mental health professionals
When someone is experiencing homelessness or is at risk of becoming homeless, it's important to assess their immediate health and safety and identify the most appropriate support. We have created a resource that outlines the key actions a mental health professional should take to help ensure someone receives timely assistance and is connected with the right services.
Read more here
Team training
We have dedicated team training courses for organisations looking to upskill their staff on supporting people with a range of mental health conditions.
Whether you're looking for an introductory mental health course or a deep dive into specific conditions and support, there's something for your team.
Mental Health Law and Homelessness
Understanding how mental health legislation applies in homelessness settings is essential when individuals may be at risk of harm or less able to protect their own wellbeing. While the Mental Capacity Act (MCA) and Mental Health Act (MHA) are commonly used within NHS mental health services, they also provide important frameworks for homelessness services to refer to when responding to vulnerability, assessing risk, and ensuring appropriate support is offered.
Read more here
Primary and Secondary Care, and referring to mental health services
Accessing appropriate mental health support for people experiencing homelessness often begins with primary care. GPs play a key role in assessing needs, coordinating care and making referrals where required. Helping someone register with a GP can be a very important step in getting them the support they need.
Secondary care mental health services provide specialist assessment, treatment, and support for people whose needs cannot be met through primary care alone. Understanding referral pathways, registration rights, and available crisis and secondary care services helps ensure people receive timely and appropriate care based on their level of need and risk.