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What roles do we have?

Working in the homelessness sector can be fantastically rewarding. You can contribute to making a real difference to the lives of some of the most vulnerable people in England. At Homeless Link, as the umbrella body for the sector, we do not deliver many services directly but we employ homelessness experts in our Practice Development Team and Partnerships Team. We also employ researchers, policy experts, campaigners, communicators, trainers, training managers, event managers, along with the customary Finance, Administrative and Leadership roles

About half of Homeless Link's staff work for InForm which is the CRM that we provide for the Homelessness Sector. The skills needed in InForm are sometimes very technical (Salesforce Administrator) but also include some roles requiring a strong customer focus and some marketing skills.

And somewhere in the middle we have some teams that use their technical and data skills to help end homelessness, such as through managing the CHAIN database or Homeless England.

What's it like to work at Homeless Link?

Homeless Link has an office conveniently located very close to Aldgate Tube Station between the City of London and Shoreditch. The office is well equipped. We are on the third floor,  with lifts that provide disabled access. Many of our team cycle to work and there is bicycle storage in the building. Because of remote working we operate a hot desking policy with office based staff being given lockers. We have a very pleasant staff room.

Remote working. Before the pandemic, nearly all the team were based in our offices - although we have always supported remote working for our Partnership Managers who cover the regions of the country. However since the pandemic, like so many others, we are much more flexible and our team is becoming increasingly dispersed across the country. For most posts the staff member can choose whether to be office based (requiring attendance at the office at least two full days per week), which will then attract a London weighting. Or home based where there will be no London weighting but a homeworking allowance and travel expenses are paid if you are required to come to the office .

Different posts have different levels of requirements, but all require at least a couple of days per year in London to attend all staff conferences. If you are applying for a role at Homeless Link, check the job pack carefully to see the extent to which remote working is allowed.

We work to ensure our staff are supported during their employment, and pride ourselves in being an accessible employer. If  you have any accessibility requirements during the recruitment process please get in touch with us.

Ready to apply?

If you have found a vacancy at Homeless Link and you are ready to apply here is some general information to help you.

Recruitment Pack. For each vacancy we usually produce a recruitment pack. This includes the job description, the person specification, and information on how to apply (we use slightly different methods). Sometimes there will also be some background to the post. We advise reading all of this carefully before working on your application.

EDI Monitoring Form. We ask that everyone who is applying for a job at Homeless Link also fills in this monitoring form. This data is anonymised and will not be shared with the people who are shortlisting for the role or interviewing.  Once the role has been appointed, the anonymised data is used to assess our processes to ensure we are being equitable and inclusive. So do please fill it in.

About Homeless Link. It's always a good idea to understand the organisation you are applying to. You can find lots of information about Homeless Link, our vision, mission, values and work throughout this website but see in particular https://homeless.org.uk/about-us/

Competencies. We try to recruit based on a competency framework. This means we match people against the competencies that we think are needed for the job. You can expect questions at interview to draw out examples of how you have demonstrated a particular competency, drawing upon personal experiences. A summary of competency framework is here.

Employee Benefits. Homeless Link offers a range of generous benefits including:

  • 30 days annual leave per year plus bank holidays (pro rata for part-time)
  • Enhanced Maternity, Parental, Adoption & Sick Pay schemes
  • Enhanced employer Pension Contributions, Salary Exchange Scheme
  • Employee Assistance Programme (EAP)
  • Cycle to Work scheme
  • Season Ticket Loan scheme
  • Group Life Assurance scheme for all permanent employees between age 18-65 A lump sum benefit payable on your death and equal to 4 x times your Scheme Salary
  • Flexible working arrangements
  • Commitment to Continuous Development

Privacy and data. If you apply for a job you are giving us data about yourself and we will respect this data. Our data privacy policy is linked here

Any questions? Please contact:


Jo Bone

HR manager

Jo is Homeless Link's HR manager.