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Supporting the sector

This work includes ensuring the sector have relevant and timely knowledge and information to enable them to provide effective services and holistic support, developing and supporting implementation of approaches and interventions that meet the needs of people accessing and working in services, and developing understanding and capacity to implement new models in homelessness service design.

The team have been at the forefront of sector innovations including trauma-informed care and Housing First.

  • Individual in front of house

    Service design

    Developing and supporting implementation of models of homelessness provision and increased access to housing
  • People Hugging

    Service delivery

    Building capacity so services and support are holistic and meet the diverse needs of those accessing them
  • Individual Presenting


    Preventing new homelessness by improving cross-system practice and repeat homelessness by upskilling the sector
  • Group Meeting


    Ending homelessness requires coordination between many different agencies, including charities and housing associations, community and faith groups, local authorities and other public services, as well as people with lived experience.

Our people

Meet the National Practice Team

  • 6M5A1791-Edit

    Jo Prestidge

    Head of National Practice Development

  • 62a

    Alex Smith

    Senior National Practice Development Project Manager (Housing First Lead)