Upcoming events and training

Learn how to safely manage and de-escalate volatile situations and resolve conflict.

This course will provide an overview of Complex Trauma and explore how a trauma-informed approach can be safely and effectively implemented by managers across their teams.

This course will explore practical ways to reduce unplanned moves from your service.

Join us on World Suicide Prevention Day to build your confidence in helping people at risk of suicide, exploring prevention, post-incident protocols, and how to support service users and staff after an incident.

This course will equip you with knowledge and skills to respond proactively to the complex issues linked to race, ethnicity and homelessness.

Develop your skills and knowledge to more effectively support individuals with alcohol-related issues, including those resistant to change.

Excellent support is dependent on an effective Strengths-Based assessment and the formation of a strong support plan. To achieve this, you need to be able to fully engage the client in the process, complete an assessment that focuses on strengths and create a plan that both client and support worker agree with. This training will help you to carry out assessment and support planning effectively.

Develop an understanding of the reasons a person may hoard and how to support a person to overcome barriers to disposing of their hoard.

This course teaches you how to create a supportive environment by exploring five important elements and empowering frontline staff to lead the change.

A programme of compassion-informed practice development. This programme consists of 2x half-day interactive online workshops. Through exploring compassion for others (people who access services) and compassion for self, the workshops aim to help you get curious about your subconscious drivers and develop your capacity to respond – not react, to the challenges you face at work.

This training series will equip managers, team leaders and emerging supervisors in the homelessness and supported housing sector with the skills, confidence and mindset to lead with compassion and clarity. You will connect with peers, share good practice, and reflect on what psychologically informed management looks like day to day.

This course will explore the key rules for Universal Credit (UC) and Housing Benefit (HB).