Upcoming events and training

Explore how to positively engage with the people you support and help them make real and sustainable changes in their lives.

Staff can be faced with dilemmas and can sometimes find themselves in tricky situations where they are uncertain of the most appropriate course of action. This course will enable participants to explore these critical issues.

This course will explore practical ways to reduce unplanned moves from your service.

This course teaches you how to create a supportive environment by exploring five important elements and empowering frontline staff to lead the change.

This course will provide an introduction to commissioning homelessness services and explore what is considered good practice in commissioning.

A programme of compassion-informed practice development. This programme consists of 2x half-day interactive online workshops. Through exploring compassion for others (people who access services) and compassion for self, the workshops aim to help you get curious about your subconscious drivers and develop your capacity to respond – not react, to the challenges you face at work.

Learn how to safely manage and de-escalate volatile situations and resolve conflict.

Excellent support is dependent on an effective Strengths-Based assessment and the formation of a strong support plan. To achieve this, you need to be able to fully engage the client in the process, complete an assessment that focuses on strengths and create a plan that both client and support worker agree with. This training will help you to carry out assessment and support planning effectively.

A follow-up course to Trauma-informed: Theory and Principles, building practical ways of working with people affected by trauma.

This course will explore the key rules for Universal Credit (UC) and Housing Benefit (HB).

This course will provide an introduction to the these topics and will explore ways of supporting people and maintaining staff wellbeing.

This training will provide participants with the opportunity to explore the change process, consider the difference between leading and managing change, and understand how to genuinely engage and support staff in times of change.