Conflict is a normal part of everyday life. It manifests in a range of contexts in the homelessness sector, from challenging conversations with team members through to supporting clients in crisis.
Part of our Leadership Support programme, this 2.5 hour webinar on conflict management gives managers, senior leaders and CEOs from voluntary community homelessness sector organisations an opportunity to consider:
- what conflict is and the different types of conflict;
- how they as individuals view and process conflict;
- some methods and frameworks for managing conflict;
- practical applications of the methods to the homelessness leadership context.
Attendees will have an opportunity to workshop how they would apply the learnings from the webinar to a range of real-life homelessness scenarios.
About our speakers
The session will be delivered by Homeless Link Associates Steph Papapavlou and Delia Águila.
With a background in dispute resolution, Steph has worked in conflict management for a range of charities, including Amnesty International and most recently Leap Confronting Conflict, as their Director of Impact and Innovation. She now works freelance as a facilitator and coach.
Having worked in the UK homelessness sector for more than a decade, Delia now works as a consultant, trainer and facilitator, delivering person-centre interventions and implementing innovative frameworks to promote social inclusion and community engagement. She has a special interest in Non Violent Communication principles and restorative justice.
This webinar is funded by MHCLG through the VCFS programme.