Upcoming events and training

Develop your skills and knowledge to more effectively support individuals with alcohol-related issues, including those resistant to change.

Learn how to safely manage and de-escalate volatile situations and resolve conflict.

Staff can be faced with dilemmas and can sometimes find themselves in tricky situations where they are uncertain of the most appropriate course of action. This course will enable participants to explore these critical issues.

This course teaches you how to create a supportive environment by exploring five important elements and empowering frontline staff to lead the change.

This course will explore practical ways to reduce unplanned moves from your service.

Find out how working with people's strengths can make their experience of services more dignified, useful and empowering - and lead to better outcomes.

This one day course will explore common issues relating to tenancies and licences.

Explore how to positively engage with the people you support and help them make real and sustainable changes in their lives.

Excellent support is dependent on an effective Strengths-Based assessment and the formation of a strong support plan. To achieve this, you need to be able to fully engage the client in the process, complete an assessment that focuses on strengths and create a plan that both client and support worker agree with. This training will help you to carry out assessment and support planning effectively.

This course will give you the knowledge and understanding to develop your keyworking approach, with a focus on motivation, engagement and creative problem-solving. It will help you to respond creatively to non-engagement and ambivalence about change, using different strategies to achieve a person-centred and strengths-based approach to keyworking.

Develop your understanding of what is available to prevent and tackle anti-social behaviour (ASB) including how to empower clients to manage their behaviour and acquire skills for social living.

A free interactive session for frontline workers and managers to explore trans inclusion in homelessness services.