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Access Community Trust - Phoenix House

Who is the project for?

Who do we help?

Single adult Homeless (18+) No local connection required. No pets allowed.



Minimum age accepted


Maximum age accepted


How to get a referral

Referral agencies

Accept self referrals and referrals from any agency. Require background information for Probation Service, Social Services and health service referrals.

Referral procedure

https://portal.suffolk.gov.uk/hrs/ to complete an online referral.

Length of stay

Minimum stay


Maximum stay

2 Years

Support and accommodation

Support offered

2 full time support staff, from 8am till 9pm weekdays and 10am till 6pm at weekends. Adhoc Night time cover is provided by an Access Night Team Member who are mobile between 9pm and 8am and cover all non-staffed projects. Staff offer advice and support according to individual need, including referrals to drug and alcohol counselling and help with accessing health care services. Advice and support around living skills and accessing training. Budgeting skills and maximising benefits. Support to move into independent accommodation.

Total spaces



All single occupancy.

Further information

Public transport

Lowestoft train station - 20 minutes walk.