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Home North West - Water Street

Who is the project for?

Who do we help?

Homeless women, families and males as part of family unit. Local connection required.

Who we cannot help

No Automatic Exclusions.


Mixed and women only

Minimum age accepted


Maximum age accepted


How to get a referral

Referral agencies

Only accept referrals via Carlisle City Council Homelessness Services.

Referral procedure

Phone Office Mon-Fri for Appointment. Emergency drop-in service: Mon-Thurs 12 noon – 1:00pm and 3:00pm – 4:00pm. All day Friday. Out of Hours. Interview. Require proof of ID.

Length of stay

Minimum stay

1 Night

Maximum stay

2 Years

Support and accommodation

Support offered

Staff provide 24/7 cover. Keywork system with weekly meetings. Staff provide advice and support with tenancy sustainment including benefits, employment, finding accommodation.

Total spaces



All self-contained.

Further information

Public transport

Carlisle train and bus stations within a mile.